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  • NEW
    Webinar

    July 16, 2025
    Agentic AI is fast becoming the most talked-about breakthrough in enterprise technology, promising transformative outcomes across cost, efficiency, and revenue generation. Yet as organizations explore its potential, they also face rising uncertainty around trust, data governance, ROI, and a rapidly evolving vendor ecosystem. Watch Everest Group experts Chirajeet Sengupta and Anil Vijayan as they unpack the current state of agentic AI adoption, the pressing considerations for enterprises, and what the road ahead may look like. This session offered insights into where agentic AI is delivering value, how leaders are managing key risks, and what changes we can expect in the next 2–5 years. Whether you’re an enterprise executive or a technology provider, this is your chance to separate signal from noise and understand the trajectory of this powerful innovation.
  • Thematic Report

    June 26, 2025
    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to grow. In response to this demand, a broad range of technology providers now offer CTDR platforms tailored to diverse enterprise needs. Additionally, managed service providers deliver threat detection and response services through third-party platforms, proprietary solutions, or a hybrid of both. Regardless of the delivery model, whether in-house, managed, or hybrid, CTDR platforms serve as the foundation for threat visibility, investigation, and response. In this report, we provide an in-depth evaluation of enterprises’ CTDR postures, challenges, and investment priorities, based on a survey of enterprise customers using leading CTDR platforms. We also highlight evolving expectations and adoption dynamics in the CTDR space. Additionally, this report evaluates customer satisfaction across eight distinct parameters for 12 leading CTDR platform providers and provides an overview of their solution portfolios, helping enterprises navigate the evolving threat landscape and make informed decisions.
  • Webinar

    May 13, 2025
    Led by Everest Group experts Chirajeet (CJ) Sengupta, Managing Partner, and Abhishek Singh, Partner, this forward-looking webinar explored how Systems of Execution (SoE)—powered by generative and agentic AI—are set to disrupt the traditional software industry and redefine how software delivers value to customers. Watch this insightful session as we examined why the software market is at an inflection point, and what it takes for product companies to adapt and lead in this next wave of disruption. Attendees came away with a deep understanding of the SoE opportunity, what it means for product development and go-to-market models, and how to create competitive advantage in a rapidly changing landscape. With AI reshaping customer expectations and the value delivered by software, this is a generational opportunity for product companies to reimagine their strategies, products, and positioning to drive long-term impact. What questions did the webinar answer for the participants? What will generative and agentic AI do to the software industry? What are Systems of Execution, and why should you care? What is the market opportunity for SoE? How can you prepare for a world shaped by SoE? What does it take to succeed in a Systems of Execution environment?
  • Provider Compendium

    Jan. 13, 2025
    The digital commerce platform landscape is rapidly evolving due to the rise in online shopping, new digital channels, and technology advances. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new avenues to innovate and scale. Moreover, integrating AI enhances digital commerce, from customer service chatbots to personalized product recommendations, enabling enterprises to deliver tailored and responsive experiences. In this transforming landscape, digital commerce platforms provide businesses with the infrastructure to manage their online presence effectively. These platforms empower organizations to deliver comprehensive functionality, ensure reliable performance, and address scalability and security demands. Choosing the right platform is essential for enterprises looking to drive growth, enhance customer engagement, and remain competitive. This compendium analyzes 21 digital commerce platform providers’ capabilities. Each profile offers a comprehensive overview of the provider’s vision, strategy, enterprise adoption, investments, partnerships, and case studies. Scope All industries and geographies —This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce platform providers, client reference checks, and an ongoing analysis of the digital commerce platforms market Contents In this report, we evaluate 21 digital commerce platform providers and include: Company overview, including vision and adoption across enterprise segments and industries Key digital commerce case studies Investments, key solutions, and partnerships Membership(s) Marketing and Interactive Experience Sourcing and Vendor Management
  • Viewpoint

    Nov. 27, 2024
    Rapid generative AI adoption across enterprise functions presents diverse opportunities and significant challenges. Organizations recognize clear pathways to enhanced productivity and new revenue streams, yet most deployments remain cautious and limited, yielding minimal rewards. Despite widespread generative AI risk awareness, most enterprises are unprepared to manage these effectively. However, enterprises with mature risk management strategies achieve 25% higher rewards compared to those who do not have similar risk management maturity, highlighting the vital link between risk management capability and business value. In this report, we examine how enterprises can move beyond cautious experimentation to realize substantial returns from their generative AI investments. The report explores the quality function’s role in assuring AI applications across layers and adoption stages. This research benefits enterprises seeking to build robust risk management strategies while scaling their AI initiatives responsibly and sustainably. Scope All industries and geographies Contents In this report, we: Examine generative AI adoption’s current enterprise status Recommend a roadmap for managing generative AI adoption risks Analyze the approach for the quality function to assure generative AI rewards Memberships Application Services Sourcing and Vendor Management
  • PEAK Matrix®

    Nov. 08, 2024
    The digital commerce platform landscape is rapidly evolving, driven by the rise in online shopping, new digital channels, and advancing technology. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new avenues to innovate and scale. Moreover, integrating AI is enhancing various digital commerce aspects – from customer service chatbots to personalized product recommendations – enabling enterprises to deliver tailored and responsive experiences. In this transforming landscape, digital commerce platforms are vital in providing the infrastructure needed for businesses to effectively manage their online presence. These platforms empower organizations to deliver comprehensive functionality, ensure reliable performance, and address scalability and security demands. Choosing the right platform is essential for enterprises looking to drive growth, enhance customer engagement, and remain competitive. In this report, we analyze 21 digital commerce platform providers’ capabilities. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce platform providers, client reference checks, and an ongoing analysis of the digital commerce services market Contents In this report, We: Assess 21 digital commerce platform providers Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Membership(s) Marketing and Interactive Experience Sourcing and Vendor Management
  • Thematic Report

    May 31, 2024
    In 2024, gen AI emerges as a vital technology, enhancing capabilities of enterprises and providers in the application services sector. Enterprises are embedding gen AI in applications to drive operational efficiency, foster business innovation, and drive growth. In this report, we examine the transformative impact of gen AI across the application services value chain, highlighting the transition from pilot projects to full-scale deployments. The report explores gen AI use cases across various segments of application services, including consulting, implementation, testing, and maintenance. Each section offers detailed insights into specific application services challenges, gen AI applications, their impact, and the key technologies being leveraged by providers to make significant strides in this domain. Additionally, the report offers a comprehensive view of the current landscape of pilot and production use cases across different application services segments, helping enterprises to make informed decisions regarding future investments in gen AI. Scope All industries and geographies Service: Application Contents In this report, we examine: Application services’ overview, value chain, key business issues, and challenges Gen AI’s impact in addressing application services challenges Market maturity for gen AI adoption Segment wise adoption in application services based on the study Membership(s) Service Optimization Technologies (SOT) Application Services Artificial Intelligence (AI) Sourcing and Vendor Management
  • Viewpoint

    Nov. 20, 2023
    The enterprise digital transformation landscape is rapidly evolving, reshaping the way businesses operate and engage with technology. Moreover, digital transformation is not just a technological shift; it involves a holistic reimagining of business models to foster agility, innovation, and adaptability. Achieving this requires a cohesive IT talent approach that integrates tightly with business operations, measures against dynamic Objectives and Key Results (OKRs), and is capable of flexible scalability. However, a recent challenge in the enterprise’s digital transformation journey is the consistent availability of hyper-productive talent with niche and specialized skills. The Digital Enablement model seeks to address important talent issues sustainably by providing access to a globalized, specialist digital talent pool. Key features of the Digital Enablement model include deploying talent through adaptable full-stack pods and reinvesting in the enterprise talent pool through reskilling, fostering a symbiotic relationship rather than competition. This approach positions Digital Enablers as strategic allies, working in tandem with the enterprise to capture optimal value from digital investments. In this report, we analyze the current state of digitization, explore the challenges, discuss the necessity for a new IT talent model, delve into the concept of digital enablement, and highlight its benefits for enterprises. Scope Industry: ITS Geography: global Contents In this report, we examine: The state of enterprise digitalization and the need for a new talent model The concept of Digital Enablement and how it is different from traditional staffing models The advantages of Digital Enablement and how enterprises can monitor their digital progress over time using Digital Enablement levers Membership(s) Contingent Staffing Technology Skills and Talent Sourcing and Vendor Management
  • Viewpoint

    June 15, 2023
    Enterprises are recognizing the importance of a purpose-led organization that incorporates environmental and social goals within the fabric of its business strategy. Our definition of enterprise purpose encompasses not only environmental and social goals but also sustainable business practices. These practices include adopting long-term profitability-oriented business models, ensuring business resilience and compliance, and implementing efficient practices that minimize waste and resource strain across the organization and ecosystem. By adopting a balanced approach that considers profit, planet, and people, businesses can create lasting impact. On the other hand, disconnecting business goals from these aspects can significantly undermine planet and people aspirations. Achieving a successful purpose-led digital transformation requires a long-term roadmap, effective governance models, and measurement techniques to achieve scaled, meaningful impact. In this viewpoint, we explore the investment orientation of enterprises towards building a purpose-led enterprise and the role of technology in it. Enterprises looking for a structured approach to effectively implement enterprises’ purpose-led digital transformation journeys will benefit from this report. Scope All industries and geographies Contents In this report, we: Establish a practical definition framework for enterprise purpose, guiding a viable investment strategy Examine the current landscape for enabling enterprise purpose, identifying key opportunities and challenges Define the role of technology and digital transformation in enabling enterprise purpose Present a framework for developing enterprise-purpose roadmaps Membership(s) Application Services Sourcing and Vendor Management
  • Thematic Report

    April 18, 2023
    The Asia Pacific (APAC) macroeconomic environment has experienced considerable ups and downs; additionally, banking and financial services (BFS) firms are up against the dual challenge of bringing in cost efficiencies while staying current with the latest technologies. Amid these ongoing challenges, the paradigm of modernization is shifting from a point-in-time activity to continuous evolution. In this webinar, our experts discussed how, in an era where cost savings is critical, continuous modernization for BFS firms is key. Our speakers discussed: What are the key business, technology, and sourcing priorities of BFS firms in Asia Pacific as they accelerate their modernization journey? What is the current state of maturity, and what are the primary challenges for the modernization of banking systems in APAC? What are the key considerations and best practices to modernize core systems in an era of conservative budgets?