The Life and Annuity (L&A) insurance market is fundamentally shifting in sourcing approaches, moving beyond legacy cost-saving models to prioritize agility, innovation, and resilience. This report examines how macroeconomic uncertainties, talent shortages, and evolving customer expectations are prompting insurers to modernize core systems, adopt cloud-based platforms, and expand digital capabilities. The rise of generative AI, regulatory demands, and the need for scalable digital operations are key drivers influencing sourcing decisions. Insurers are embracing strategic models such as cloud XaaS, global capability centers (GCCs), and co-sourcing to meet organization goals while retaining control and accelerating innovation. The report outlines sourcing best practices across IT applications, infrastructure, platform services, and consulting, while also highlighting geographic delivery models, talent hubs, and supplier engagement strategies. With a focus on modular architectures, outcome-based KPIs, and embedded AI capabilities, the study provides a roadmap for insurers and providers to build future-ready sourcing ecosystems.

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?

Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources, enabling enterprises to achieve greater agility, cost efficiency, and improved service delivery. In this report, we interview leading GBS organizations to examine the intricacies of managing the hybrid resourcing model. The report highlights enterprise challenges, such as viewing outsourcing providers through a master-servant lens rather than as strategic partners, which limits collaboration. To address these challenges, we recommend adopting a unified service delivery model incorporating a central strategy team, workforce planning through HR, and a unified delivery team. This research offers businesses insights to maximize their hybrid model’s potential, foster sustainable partnerships, and drive long-term success in today’s dynamic global environment. Scope All industries and geographies Contents In this report, we examine: The hybrid model’s combined in-house and outsourced strengths How unified service delivery fosters strategic partnerships Actionable guide for driving business success Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.