Procurement teams seek to streamline sourcing and broader procurement to boost efficiency and value capture in the face of the various challenges such as macroeconomic uncertainties, supply chain volatilities, and geopolitical shocks that enterprises face today. Agentic AI, a configurable layer of autonomous agents, now makes it possible to generate content, derive insights, collaborate with humans-in-the-loop, invoke tools and APIs, and execute decisions end-to-end. Applied across S2P, agentic AI can triage intake, identify and qualify suppliers, assemble events and documentation, administer and monitor events, analyze proposals, support negotiation and awards, resolve PO/invoice exceptions with autonomous three-way match and fraud checks, enable guided tail-spend buying, and continuously sense third-party, ESG, and compliance risks. In this report, we examine agentic AI applications built for procurement and present detailed provider profiles, analyzing capabilities across procurement activities. The report is designed for procurement teams seeking to optimize sourcing and procurement through agentic AI by clarifying where to start and which solutions best fit their operating context.

Procurement leaders are navigating an increasingly complex landscape, marked by heightened demands for cost efficiency, sustainability, and risk mitigation. Traditional automation tools are no longer sufficient to meet these challenges. Enter Agentic AI – a transformative technology characterized by autonomous decision-making capabilities that can revolutionize procurement processes. In this webinar, our experts Bhanushee Malhotra, Prateek Singh, and Amit Lad delved into the concept of Agentic AI within procurement. This webinar explored the technological landscape, functionalities, and transformative impact of Agentic AI across various procurement processes. Attendees gained clarity on Agentic AI’s role, potential benefits, and key considerations for successful implementation. What questions did the webinar answer for the participants? What is Agentic AI, and how does it differ from traditional procurement automation tools? Which procurement processes are most suitable for Agentic AI adoption? What are the various Agentic AI use cases currently offered by procurement technology providers? What are the essential functionalities and capabilities to look for in AI agents within procurement solutions?

Procurement leaders today face multifaceted challenges marked by macroeconomic uncertainties, geopolitical turmoil, evolving regulations, cost pressures, and supply chain volatility. Amid these challenges, they are expected to optimize savings, manage supplier risks, ensure compliance, and meet sustainability goals – all while constrained by fragmented, reactive legacy systems. These legacy procurement systems fall short, often leading to reactive decisions, poor visibility, compliance lapses, and operational inefficiencies. This Viewpoint introduces Systems of Execution (SoE) as the next evolution for procurement: an intelligent, autonomous decision-execution framework orchestrating AI agents and operating seamlessly across the Source-to-Pay (S2P) value chain. By overlaying and embedding SoE capabilities into existing systems, procurement organizations can shift from static, reactive processes to dynamic, proactive workflows, enabling an intelligent, autonomous, agile, and execution-oriented procurement ecosystem. Scope All industries and geographies Contents In this report, we explore: SoE-led procurement transformation Functional transformation across the S2P value chain An implementation roadmap for procurement Strategic considerations for chief procurement officers

In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management

Enterprises are increasingly adopting advanced tools for supplier risk management to gain greater visibility into risk factors, ensure compliance with regulatory standards, and proactively mitigate supplier-related risks. These technology tools, with their precision, efficiency, and responsiveness, significantly enhance risk management activities across the supplier base. The market report offers several solutions, including best-of-breed tools and comprehensive source-to-pay and source-to-contract suite providers. These solutions offer varying customizability and configurability levels and, thus, capabilities and functionality. However, enterprises often struggle to effectively navigate this vast landscape to select, implement, and optimize these solutions. In this report, we examine supplier risk management technology solutions and the AI-driven sourcing technology landscape. The report highlights AI’s role in enabling informed decision-making for supplier risk management and adopting relevant tools and technologies. Scope All industries and geographies This research leverages our interactions with nine leading supplier risk management technology providers worldwide Contents In this report, we: Examine adoption drivers for supplier risk management tools Assess technology providers’ capabilities Analyze provider profiles Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Enterprises are striving to streamline their sourcing processes to enhance efficiencies and optimize value, and integrating AI-driven automation can significantly aid these efforts. Autonomous gen AI-powered sourcing tools have made it possible to improve sourcing activities through their capabilities to create content, generate insights, and enhance stakeholder relationships. Enterprises are increasingly interested in fully automating sourcing processes using these tools, which can automate supplier identification and qualification, sourcing event preparation, event administration, supplier evaluation, negotiation, and selection. The market offers many solutions, including best-of-breed tools and comprehensive source-to-pay and source-to-contract suite providers. These solutions offer varying levels of customizability and configurability and, thus, capabilities and functionality. However, enterprises often face challenges in navigating this vast landscape to select, implement, and optimize these solutions effectively. In this report, we examine autonomous sourcing technology solutions and share detailed provider profiles, analyzing their capabilities and solutions across sourcing activities. The report is vital for stakeholders seeking to optimize their sourcing activities through AI and gen AI, including new buyers / parent organizations exploring sourcing activities’ digitalization, autonomous sourcing technology providers, service providers, and industry influencers, such as investors and industry bodies. Scope All industries and geographies This research leverages our interactions with 12 leading autonomous sourcing technology providers worldwide Contents In this report, we examine: Adoption drivers for AI-driven sourcing tools Autonomous and AI-driven sourcing overview and technology provider landscape, as well as provider profiles Best-in-class capabilities across sourcing activities Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement. In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features. What questions did the webinar answer for the participants? What does the SRM technology landscape currently look like? What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool? What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Our global services market Key Issues research is based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. Against the backdrop of growing concerns about challenging macroeconomic conditions and geopolitical adversities, enterprises maintain a positive outlook. They anchor this optimism on the transformative potential of emerging technology and the ever-evolving landscape of consumer behavior. The driving force for 2024 will be the pursuit of doing more with less. While the global IT-BP services industry foresees modest growth, a noticeable surge in the popularity of the Global Business Services (GBS) model is compelling providers to adapt to growing enterprise expectations. The technology landscape is expected to cast a spotlight on productivity and resilience. Notably, there is a cautious yet progressive stance in gen AI’s adoption, despite considerable interest in this transformative technology. In this report, we present the results of a study conducted in October and November 2023 with senior stakeholders from global enterprises across multiple departments, such as procurement, IT, and GBS. The aim was to understand their thoughts as they planned for 2024. The report provides perspectives on how leading global enterprises were impacted in 2023 and how they plan to deliver accelerated value in a dynamic world. Scope Geography: global Industry: cross-industry Services: IT and BPS (Business Process Services) Contents In this report, we examine: Top business challenges and priority shifts in 2024 Key themes defining the IT-BP industry amid uncertain times Gen AI adoption Changes to provider portfolios and bill rates Membership (s) Market Vista™ Outsourcing Excellence

Enterprises prioritize developing strong supplier relationships to maintain business continuity, drive innovation, and capture value. The adoption of digital technologies can potentially improve the efficiency of supplier management activities. However, digital adoption varies significantly across activities within supplier lifecycle management. There is a growing interest among enterprises in leveraging technology for Supplier Relationship Management (SRM), which encompasses various activities such as supplier segmentation, supplier governance, supplier performance management, supplier collaboration, supplier-driven innovation, and supplier conflict management. Best-in-class SRM tools focus on enabling optimized workflows, comprehensive performance management, seamless collaboration and communication, and targeted relationship management by leveraging data. The market offers an increasing number of solutions, including best-of-breed tools and S2P and S2C suite providers, each with varying depth and breadth of functionality across SRM activities. These solutions provide different levels of customizability and configurability, influencing their capability and functionality. Enterprises typically face challenges in selecting, adopting, implementing, and utilizing such SRM solutions. In this report, we study SRM technology solutions and analyze technology provider capabilities and solution characteristics across SRM activities, along with sharing individual provide profiles. The report will be relevant for stakeholders interested in driving agile and resilient supplier relationships using digital tools to achieve diverse objectives. This includes new buyers / parent organizations exploring the digitalization of SRM activities, SRM technology providers, service providers, and industry influencers such as investors and industry bodies. Scope All industries and geographies This research leverages our interactions with 11+ leading SRM technology providers worldwide Contents In this report, we examine: Digital adoption trends across supplier lifecycle management activities Best-in-class capabilities across SRM activities SRM technology provider landscape and provider profiles Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders. How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability. Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders. We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What questions has the webinar answered for the participants? What are the key challenges and priorities and the outlook for global services in 2024? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? Which digital services and next-generation capabilities are expected to be in demand? How will generative AI impact the global services industry? How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?