Geopolitical volatility, policy shifts, and macroeconomic headwinds, complemented by the rise of agentic AI, are reshaping outsourcing strategies in real time. With efficiency, agility, and resilience on the line, leaders must keep pace with the rapid transformation of outsourcing. In this webinar, we broke down the outsourcing decision frameworks guiding today’s procurement and sourcing leaders, spotlighting IT services trends as a case in point, and analyzed how the rise of agentic AI and a “permacrisis” environment are rewriting the rules of service placement decisions. Backed by the latest market analysis, we connected the rationale driving today’s outsourcing decisions with the mega forces shaping tomorrow’s strategies – equipping leaders to stay ahead.

Procurement leaders are navigating an increasingly complex landscape, marked by heightened demands for cost efficiency, sustainability, and risk mitigation. Traditional automation tools are no longer sufficient to meet these challenges. Enter Agentic AI – a transformative technology characterized by autonomous decision-making capabilities that can revolutionize procurement processes. In this webinar, our experts Bhanushee Malhotra, Prateek Singh, and Amit Lad delved into the concept of Agentic AI within procurement. This webinar explored the technological landscape, functionalities, and transformative impact of Agentic AI across various procurement processes. Attendees gained clarity on Agentic AI’s role, potential benefits, and key considerations for successful implementation. What questions did the webinar answer for the participants? What is Agentic AI, and how does it differ from traditional procurement automation tools? Which procurement processes are most suitable for Agentic AI adoption? What are the various Agentic AI use cases currently offered by procurement technology providers? What are the essential functionalities and capabilities to look for in AI agents within procurement solutions?

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?

As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Procurement’s growing relevance within organizations underscores its necessity to adopt growth-oriented strategies, including driving innovation with key suppliers, leveraging mature pricing models, prioritizing sustainability initiatives, and designing an optimal talent-location framework. In this webinar, our sourcing and pricing analysts discussed action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. What questions has the webinar answered for the participants? What are sourcing leaders’ key priorities for H2 2024? How are outsourcing trends shaping up concerning outsourcing deals, sourcing locations, and talent availability? How have sustainability strategies evolved in procurement? What pricing models and negotiation levers are taking priority? What action items can sourcing leaders take to achieve maximum value realization?

Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence. Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits. What questions did the webinar answer for the participants? What does the autonomous sourcing technology landscape look like? What is the current state of adoption of automation in sourcing technologies? What are the best-in-class features and functions to look for in an autonomous sourcing tool?

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement. In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features. What questions did the webinar answer for the participants? What does the SRM technology landscape currently look like? What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool? What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change. In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them. Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations. What questions did the webinar answer for the participants? What are the key issues that businesses are anticipating in 2024 How will issues specifically impact EMEA? What are some of the strategies businesses can leverage?

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders. How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability. Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders. We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What questions has the webinar answered for the participants? What are the key challenges and priorities and the outlook for global services in 2024? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? Which digital services and next-generation capabilities are expected to be in demand? How will generative AI impact the global services industry? How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive. Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage. Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential. What questions has the webinar answered for the participants? What is the impact of generative AI across the source to pay value chain? What business challenges can generative AI solve for procurement organizations? Who are the technology providers in the generative AI space that organizations can work with? How are organizations using AI in procurement? What are the adoption trends of generative AI in procurement? What are the risks, challenges, and barriers to generative AI adoption? iframe:

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers. In this webinar, Everest Group analysts explored how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024. What questions has the webinar answered for the participants? What are the top forward-looking strategies in APAC for outsourced services buyers for 2024? What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio? What are the pricing trends and forecasts in APAC? What are the new-age commercial models observed in the APAC market? How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?