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  • NEW
    Webinar

    July 03, 2025
    Procurement leaders are navigating an increasingly complex landscape, marked by heightened demands for cost efficiency, sustainability, and risk mitigation. Traditional automation tools are no longer sufficient to meet these challenges. Enter Agentic AI – a transformative technology characterized by autonomous decision-making capabilities that can revolutionize procurement processes. In this webinar, our experts Bhanushee Malhotra, Prateek Singh, and Amit Lad delved into the concept of Agentic AI within procurement. This webinar explored the technological landscape, functionalities, and transformative impact of Agentic AI across various procurement processes. Attendees gained clarity on Agentic AI’s role, potential benefits, and key considerations for successful implementation. What questions did the webinar answer for the participants? What is Agentic AI, and how does it differ from traditional procurement automation tools? Which procurement processes are most suitable for Agentic AI adoption? What are the various Agentic AI use cases currently offered by procurement technology providers? What are the essential functionalities and capabilities to look for in AI agents within procurement solutions?
  • Viewpoint

    June 18, 2025
    This Viewpoint provides a structured framework for retained organizations to manage outsourcing partnerships effectively. As enterprises increasingly rely on third-party providers to achieve scale, efficiency, and access to specialized expertise, internal oversight teams must ensure that provider relationships remain aligned with business objectives and deliver long-term value. The report focuses on how retained organizations can design and implement robust governance structures, define clear roles and responsibilities, and apply performance monitoring mechanisms. It addresses key areas such as contract oversight, service-level adherence, escalation protocols, compliance management, and transition planning. A real-world case example illustrates how a leading enterprise successfully applied a three-tier governance model and engagement cadence to resolve challenges, strengthen accountability, and improve outcomes. This guide supports sourcing, vendor management, and operational leaders in strengthening internal capabilities to manage outsourcing environments with clarity, consistency, and a strategic focus.
  • Viewpoint

    June 06, 2025
    Procurement leaders today face multifaceted challenges marked by macroeconomic uncertainties, geopolitical turmoil, evolving regulations, cost pressures, and supply chain volatility. Amid these challenges, they are expected to optimize savings, manage supplier risks, ensure compliance, and meet sustainability goals – all while constrained by fragmented, reactive legacy systems. These legacy procurement systems fall short, often leading to reactive decisions, poor visibility, compliance lapses, and operational inefficiencies. This Viewpoint introduces Systems of Execution (SoE) as the next evolution for procurement: an intelligent, autonomous decision-execution framework orchestrating AI agents and operating seamlessly across the Source-to-Pay (S2P) value chain. By overlaying and embedding SoE capabilities into existing systems, procurement organizations can shift from static, reactive processes to dynamic, proactive workflows, enabling an intelligent, autonomous, agile, and execution-oriented procurement ecosystem. Scope All industries and geographies Contents In this report, we explore: SoE-led procurement transformation Functional transformation across the S2P value chain An implementation roadmap for procurement Strategic considerations for chief procurement officers
  • Webinar

    April 22, 2025
    In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?
  • Category Strategy Templates

    March 24, 2025
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. In this report, we offer a comprehensive, ready-to-use toolkit for category managers, procurement and sourcing professionals, and CPOs. The report provides structured frameworks for internal category assessments and effective category strategy development. With these editable frameworks and category-specific market intelligence reports, category managers can align category strategies with internal priorities and external market trends. Scope All industries and geographies Contents In this report, we: Suggest editable frameworks for internal state assessment of the category Recommend a structured approach to develop a robust category strategy
  • Thematic Report

    Jan. 27, 2025
    In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management
  • Thematic Report

    Jan. 13, 2025
    Enterprises are increasingly adopting advanced tools for supplier risk management to gain greater visibility into risk factors, ensure compliance with regulatory standards, and proactively mitigate supplier-related risks. These technology tools, with their precision, efficiency, and responsiveness, significantly enhance risk management activities across the supplier base. The market report offers several solutions, including best-of-breed tools and comprehensive source-to-pay and source-to-contract suite providers. These solutions offer varying customizability and configurability levels and, thus, capabilities and functionality. However, enterprises often struggle to effectively navigate this vast landscape to select, implement, and optimize these solutions. In this report, we examine supplier risk management technology solutions and the AI-driven sourcing technology landscape. The report highlights AI’s role in enabling informed decision-making for supplier risk management and adopting relevant tools and technologies. Scope All industries and geographies This research leverages our interactions with nine leading supplier risk management technology providers worldwide Contents In this report, we: Examine adoption drivers for supplier risk management tools Assess technology providers’ capabilities Analyze provider profiles Membership(s) Procurement and Supply Chain Sourcing and Vendor Management
  • Accelerator

    Dec. 26, 2024
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Vendor Management Organizations (VMOs) are essential to building strategic supplier relationships, optimizing value, and mitigating risks. As businesses increasingly rely on external vendors for key functions and services, a VMO ensures seamless collaboration, value delivery, and alignment with organizational objectives. Its importance extends beyond transactional oversight, encompassing governance, performance management, and innovation. This report delves into VMOs’ multifaceted capabilities, shedding light on how they drive efficiency and value through vendor relationships. It explores the organizational structures that enable VMOs to function effectively, highlighting best practices and alignment with broader business goals. Additionally, the report examines technology’s transformative role in enhancing vendor management activities. From automation to analytics, technology is reshaping how VMOs operate, enabling smarter decision-making and stronger supplier relationships. Scope All industries and geographies Contents In this report, we explore: A VMO’s role and its capabilities Organizational structure Technology’s role
  • Accelerator

    Dec. 03, 2024
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group's accelerator report is essential for sourcing leaders navigating the ever-evolving supplier diversity landscape. It highlights supplier diversity as a pivotal modern supply management component and its relevance from a procurement standpoint. The report further defines the scope of services in detail, comprehensively outlining the categories it encompasses, ensuring readers understand its breadth and applicability. Central to the report is an extensive diversity service provider list, which serves as a rich repository of information about certified providers. This section meticulously documents key details, including the specific services each provider offers, the nature and source of their certifications, and the categories of spending they support, enabling procurement leaders to identify partners that align with their diversity goals. To further enhance its usability, the report features a state-of-the-art dashboard designed to filter and view providers by selected categories, facilitating quick comparisons and efficient analysis. By combining in-depth information with user-friendly visualization, this report equips sourcing leaders with the insights and tools needed to make informed, impactful decisions about supplier diversity, empowering them to drive organizational success and social responsibility. Scope All industries and geographies Contents In this report, we examine: Supplier diversity’s strategic importance The diversity service provider ecosystem Actionable tools to aid decision-making
  • Accelerator

    July 29, 2024
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us In a constantly evolving world, value-driven business is a key driver for long-term success. Enterprises are increasingly embracing a triple-bottom-line approach, which focuses on people, the planet, and profit within their business strategies. This holistic view acknowledges that sustainable practices are not only beneficial for the environment and community but also crucial to maintain a competitive edge and ensure long-term profitability. Within IT sourcing, sustainability has emerged as a pivotal consideration. Traditionally, procurement practices primarily focused on cost, quality, and efficiency. However, growing awareness of environmental and social impacts has led to a paradigm shift, in which sustainable sourcing practices are now integral to organizational priorities and strategies. This shift is redefining how businesses approach procurement, emphasizing ethical, environmental, and economic factors. This new era of conscientious procurement is characterized by a focus on how enterprises are prioritizing Environmental, Social, and Governance (ESG) initiatives. By embedding ESG principles into their sourcing strategies, businesses are not only mitigating risks but also driving positive change, fostering innovation, and enhancing their reputations. The journey toward sustainable IT sourcing involves a comprehensive reassessment of procurement policies and practices. It includes evaluating suppliers based on their environmental practices, labor conditions, and governance structures and prioritizing those that align with the company's sustainability goals. Additionally, it involves leveraging technology to enhance transparency, track progress, and ensure compliance with ESG standards Scope All industries and geographies Contents In this report, we examine: The importance of sustainability in IT sourcing IT sourcing leaders’ role in driving sustainability A roadmap for sustainable IT procurement