Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition in understanding key market dynamics and the related opportunities presented by each location. Our report on Malaysia offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management

Our telecom and network Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the telecom industry. The report captures key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and adoption of digital services in the telecom industry. It also presents opportunities, implications, and challenges for providers and enterprises in the next normal. Scope Industry: telecom and network Geography: global Contents In this report, we examine: Key global sourcing trends in the telecom industry Value chain processes in the telecom industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions, including telecom operations, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, Artificial Intelligence (AI) / Machine Learning (ML), cloud, Internet of Things (IoT), and blockchain Global sourcing maturity across key functions – telecom operations, IT services, corporate functions, and digital functions Adoption of digital services (analytics, automation, AI/ML, cloud, IoT, and cybersecurity) in telecom The talent war and mitigation measures Membership(s) Market Vista™ Sourcing and Vendor Management

Our Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 with senior stakeholders from global enterprises and providers across departments such as procurement, IT, and Global Business Services (GBS) to understand the issues on their minds as they planned for 2022. This report focuses on provider stakeholder groups; we highlight provider stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope All industries and geographies Services: IT and BPS Contents In this report, we examine: Top business challenges and critical business model changes in 2021 Talent-related challenges and sentiments for 2022 Changes to provider portfolios and provider-related challenges and priorities Membership (s) Market Vista™ Sourcing and Vendor Management

The impact of climate change on businesses is real and worrisome. In the past few years, discussions around climate change have moved beyond newspaper articles, environmental conferences, activist movements, and government policy-making to boardroom discussions, corporate agendas, and strategic planning. Most global organizations are increasingly feeling climate change’s negative impact on their supply chains, manufacturing, operations, and even human capital, which is the primary resource for companies, especially in the global services industry. In this viewpoint, we explore the short- and long-term impact of climate change to help business leaders think about their climate change response strategies, including altering supply chains or changing delivery locations to manage and mitigate climate change risks that could affect their organizations. We assess the climate change impact on major global delivery locations, including Jakarta, Manila, Cairo, Riyadh, London, Istanbul, San Francisco, Mexico City, Sao Paulo, and Buenos Aires. Scope All industries and geographies Contents This viewpoint examines: The global impact of climate change The significance of climate change for global business leaders Climate change impact on major global delivery locations Future action plan and key imperatives for global companies Membership(s) Locations Insider™ Sourcing and Vendor Management

Our Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 with senior stakeholders from global enterprises across departments, such as procurement, IT, and Global Business Services (GBS), to understand the issues on their mind as they planned for 2022. This report focuses specifically on GBS stakeholder groups. The study provides perspectives on how leading global enterprises are putting the pandemic behind them to focus on developing resiliency in 2022 and beyond. We highlight GBS stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope All industries and geographies Services: IT and BPS Contents In this report, we examine: Top business challenges and critical business model changes in 2021 Talent-related challenges and sentiments for 2022 Organizational changes Outlook for GBS Membership(s) Global Business Services (GBS) and Shared Services

Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on major aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 among senior stakeholders from global enterprises across procurement, IT, Global Business Services (GBS), and other departments to understand the issues on their mind as they planned for 2022. The study provides perspectives on how leading global enterprises are putting the pandemic behind them to focus on developing resiliency in 2022 and beyond. We highlight enterprises’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope All industries and geographies Services: IT and BPS Contents In this report, we examine: Top business challenges and critical business model changes in 2021 Talent-related challenges and sentiments for 2022 Anticipated changes to provider portfolios and key provider-related challenges and priorities Outlook for GBS Organizational changes Membership(s) Market Vista™ Sourcing and Vendor Management

On October 18, 2021, Turkey’s President Recep Tayyib Erdogan threatened to expel diplomats from 10 Western nations; the situation deescalated later, preventing a full-blown diplomatic incident. Turkey has been experiencing a period of uncertainty amid souring relations with the US and other members of NATO and concerns around high inflation and the depreciating Turkish lira. At the same time, there has been increased interest and activity in supporting service delivery from Turkey in the past couple of years. This Risk Radar Newsflash examines the impact of Turkey’s geopolitical, macroeconomic, and security risks and their ramifications on global services players in Turkey. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management