The PEAK Matrix® Heatmap and Highlights are available only to Outsourcing Excellence members. For information on membership, please contact us The Heatmap and Highlights are designed to help sourcing and category managers compare their current and potential service providers across multiple functional areas/spend categories to understand the relative alignment of their portfolio. Together they cover more than 390+ service providers and over 100+ spend categories. Within a category, the relevant service providers have been classified as Leaders, Contenders, and Aspirants. Please refer to the Heatmap’s introduction tab to understand the definitions of these categories. The Heatmap and Highlights are updated monthly. Membership(s) Sourcing and Vendor Management

The mortgage BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 12 service providers in the market. These include Accenture, , Cognizant, Mphasis-Digital Risk, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, TCS, Wipro, and WNS. Each profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global mortgage BPO service provider landscape. Content Each service provider profile captures the following mortgage BPO-specific details: Service suite and scale of operations: includes key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: covers city-level details of key delivery locations across the world Capabilities and clients: includes major engagements, revenue split by geography, FTE split by process coverage & location, and the number of contracts by buyer size Technology solutions: captures brief profiles of key technology solutions Risk management & regulatory reporting: profiles providers’ risk management & regulatory reporting capabilities Everest Group assessment: includes the position of the service provider on the Everest Group PEAK Matrix, undertakes market share & delivery capability assessment, and includes overall remarks on the capabilities of service providers The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 12 major mortgage BPO service providers. Specifically, the report allows for comparison of service providers on their areas of strength and development. It helps current and potential buyers of mortgage BPO services to assess service providers on the capabilities that they desire. Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 25 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of healthcare payer BPO services to assess the service providers on the capabilities that they desire Each five-pager profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global healthcare payer BPO service provider landscape. These 25 service providers include Accenture, Cognizant, Conduent, Capgemini, CGI, Concentrix, DXC Technology, EXL, Firstsource, Genpact, HCL, Hexaware, HGS, Infosys, Intelenet, NTT DATA, Omega Healthcare, Shearwater Health, Sutherland Global Services, Syntel, Technosoft, Tech Mahindra, Visionary RCM, Wipro, and WNS. Content Each service provider profile captures the following healthcare payer BPO-specific details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: city-level detail of key delivery locations across the world Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider Membership(s) Healthcare & Life Sciences BPO

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global capital markets BPO service provider landscape. These 16 service providers include Avaloq, Broadridge, Capgemini, Cognizant, EXL, Genpact, HCL, Hexaware, Infosys, Mphasis, NIIT Technologies, Syntel, TCS, Tech Mahindra, Wipro, and WNS. Content Each service provider profile captures the following capital markets BPO-specific details: Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: Includes city-level details of key delivery locations across the world Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: Includes brief profiles of key technology solutions Risk management & regulatory reporting: Profiles providers’ risk management & regulatory reporting capabilities Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the major L&P insurance BPO service providers. Specifically, the report allows for comparison of the service providers based on their areas of strengths and developments. It helps current and potential buyers of L&P insurance BPO services assess the service providers on the capabilities that they desire. Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

The life sciences BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 13 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of life sciences BPO services to assess the service providers on the capabilities that they desire. Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global life sciences BPO service provider landscape. These 13 service providers include Accenture, Cognizant, Conduent, DXC Technology, Genpact, HCL, IBM, Indegene, Syntel, TCS, Tech Mahindra, Wipro, and WNS. Content Each service provider profile captures the following life sciences BPO-specific details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: city-level detail of key delivery locations across the world Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: brief profiles of key technology solutions Everest Group assessment: the position of the service provider on the Everest Group PEAK Matrix™, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider Membership(s) Healthcare & Life Sciences Business Process Outsourcing

The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, CGI, Cognizant, Concentrix, Conduent, DXC, EXL, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, TCS, Tech Mahindra, Wipro, and WNS. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global banking BPO service provider landscape. Content Each service provider profile captures the following banking BPO-specific details: Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: Covers city-level details of key delivery locations across the world Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and the number of contracts by buyer size Technology solutions: Captures brief profiles of key technology solutions Risk management & regulatory reporting: Profiles providers’ risk management & regulatory reporting capabilities Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, undertakes market share & delivery capability assessment, and includes overall remarks on the capabilities of the service providers The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major banking BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire. Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

The Recruitment Process Outsourcing (RPO) - Service Provider Profile Compendium 2017 provides accurate, comprehensive, and fact-based snapshots of service providers in the RPO market. The study provides a detailed profile of each RPO service provider assessed, with a comprehensive picture of their service suite, scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also provides insights into the dynamic global RPO service provider landscape. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix, with an insightful analysis of its capabilities. This compendium of profiles tracks 18 RPO service providers including ADP RPO, Agile-1, Allegis Global Solutions, AMN Healthcare, Alexander Mann Solutions, Capita Resourcing, Cielo, Hays, Hudson RPO, IBM Talent Acquisition & Optimization, Kelly OCG, ManpowerGroup Solutions, PeopleScout, Pontoon Solutions, Randstad Sourceright, Seven Step RPO, Wilson HCG, and Yocto. Contents Each profile provides the following RPO-specific details: RPO service suite and scale of operations: Includes key leaders, service suite, FTEs, and recent developments RPO client portfolio: Includes major clients & recently announced contracts as well as RPO hires split by geography, industry, and buyer size Global RPO delivery locations: Includes details of key delivery locations across the world Detailed assessment of RPO capabilities: Includes market success, delivery capability assessment, and remarks on each service provider’s key strengths and areas of improvement Membership(s) Recruitment Process Outsourcing (RPO)

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 20 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of healthcare payer BPO services to assess the service providers on the capabilities that they desire. Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global healthcare payer BPO service provider landscape. These 20 service providers include Accenture, Cognizant, NTT DATA, Conduent, HPE, Capgemini, CGI, EXL, Firstsource, Genpact, HCL, Sutherland Global Services, Wipro, Shearwater Health, Hexaware, Infosys, Concentrix, HGS, Syntel, and Intelenet. Content Each service provider profile captures the following healthcare payer BPO-specific details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: city-level detail of key delivery locations across the world Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: brief profiles of key technology solutions Everest Group assessment: the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider Membership (s) Healthcare & Life Sciences Business Process Outsourcing

The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global P&C insurance BPO service provider landscape. These 14 service providers include Capgemini, Cognizant, CSC, EXL, Genpact, HCL, Infosys, Intelenet, NIIT Technologies, Shearwater Health, Sutherland Global Services, Syntel, TCS, and WNS. Content Each service provider profile captures the following P&C insurance BPO-specific details: Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: Includes city-level detail of key delivery locations across the world Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: Includes brief profiles of key technology solutions Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service providers The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 14 major P&C insurance BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of P&C insurance BPO services to assess the service providers on the capabilities that they desire. Membership(s) Banking, Financial Services & Insurance (BFSI) - Business Process Outsourcing (BPO)

The L&P insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, delivery locations, along with Everest Group’s assessment of the provider. The compendium also sheds light on the global L&P insurance BPO service provider landscape. These 16 service providers, include Capgemini, Cognizant, Concentrix, CSC, Dell, EXL, Genpact, HCL, Infosys, Intelenet, NIIT Technologies, SE2, Sutherland Global Services, Syntel, TCS, and WNS. Content Each service provider profile captures the following L&P insurance BPO-specific details: Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments Delivery locations: Includes city-level detail of key delivery locations across the world Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size Technology solutions: Includes brief profiles of key technology solutions Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider. The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 16 major L&P insurance BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of L&P insurance BPO services to assess the service providers on the capabilities that they desire. Membership(s) Banking, Financial Services & Insurance (BFSI) - Business Process Outsourcing (BPO)