Showing 11 results
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June 03, 2024The evolving regulatory landscape poses significant challenges for life sciences enterprises. Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. As a result, enterprises are seeking providers with specialized knowledge and technology expertise to efficiently manage these intricate regulatory landscapes. In response, providers are enhancing their capabilities and offerings by investing significantly in technology. They are expanding their portfolios to include innovate tools and platforms to streamline regulatory processes. Additionally, to provide enhanced value and accessibility, providers are increasing their global presence by establishing localized support networks to cater to the nuanced requirements of diverse markets. In this report, we assess 20 providers featured on the Regulatory and Medical Affairs Operations PEAK Matrix®. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. Scope Industry: life sciences Geography: global This report is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading regulatory and medical affairs providers, client reference checks, and an ongoing analysis of the regulatory and medical affairs Business Process Services (BPS) market Contents In this report, we: Position the providers on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants Compare providers’ capabilities and market shares Assess providers’ key strengths and limitations Membership(s) Life Sciences Business Process Sourcing and Vendor Management
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Provider Compendium
MedTech Operations – Provider Compendium 2024
Feb. 29, 2024As the global MedTech industry adapts to the post-COVID-19 landscape, it faces a multitude of challenges including changing consumer preferences, staffing shortages, supply chain disruptions, and evolving regulatory frameworks. Additionally, there is increasing interest in advanced technologies such as generative AI, wearables, digital therapeutics, and medical robots, prompting providers to expand their digital portfolio. To meet these challenges and address evolving enterprise needs, MedTech providers are adopting a personalized approach and enhancing their offerings across the value chain. This includes investments in data-driven insights for manufacturing patient-friendly devices, advanced analytics for supply chain optimization, keeping up with regulations, and effective launch strategies in a competitive environment. Everest Group’s MedTech Operations – Service Provider Compendium 2024 provides comprehensive and fact-based snapshots of 15 MedTech operations service providers. Each provider profile offers a comprehensive picture of its company overview, key leaders, scale of operations, recent developments and investments, partnerships, technology solutions and capabilities, delivery locations, scope of services, and portfolio mix. The compendium will enable providers to benchmark themselves against their competitors, while buyers will be able to assess the providers based on the desired set of capabilities. Scope Industry: MedTech operations Geography: North America Contents In this report, we feature 15 MedTech operations service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, revenue, recent developments, and partnerships Delivery locations: details of key delivery locations worldwide Capabilities and clients: major client engagements, revenue by process coverage, revenue by geography, revenue by buyer size, and revenue by delivery location Technology solutions and tools: brief descriptions of key MedTech operations technology solutions and tools Membership(s) Life Sciences Business Process Outsourcing Excellence -
PEAK Matrix®
MedTech Operations PEAK Matrix® Assessment 2023
Nov. 28, 2023As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets. Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling providers to expand their digital portfolio. To effectively address the evolving enterprise needs, providers are adopting a personalized approach and revamping their offerings across the MedTech operations value chain. They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment. These investments aim to keep pace with the rapidly evolving needs of the market. In this report, we assess 15 providers featured on the MedTech Operations PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other. Scope Industry: life sciences Business Process Services (BPS) Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading MedTech BPS providers, client reference checks, and an ongoing analysis of the MedTech BPS market Contents This report features 15 BPS provider profiles and includes: Everest Group’s PEAK Matrix® for MedTech Operations Providers’ key strengths and limitations Membership(s) Life Sciences Business Process Sourcing and Vendor Management -
State of the Market
Adapting Commercial Models for Success in the Life Sciences Industry
Oct. 25, 2023The life sciences sales and marketing industry is undergoing a profound transformation, driven by factors such as technology advances, changing regulatory landscape, and evolving patient expectations. As pharmaceutical and MedTech companies embrace innovation and patient centricity, outsourcing becomes a strategic imperative, enabling them to remain competitive, compliant, and responsive to the evolving needs of patients, payers, and healthcare systems. In this report, we examine key trends such as Healthcare Practitioner (HCP) engagement, patient centricity, evolving market access strategies, and efficient hybrid sales models. Furthermore, we analyze outsourcing implications, empowering providers to align with evolving market dynamics. This report will serve as a guide for stakeholders, both enterprises and providers, in navigating the complexities of an industry in constant flux. It equips them with essential insights to adapt, grow, and thrive in a rapidly evolving healthcare ecosystem. Scope Industry: life sciences Geography: global Contents In this report, we examine: Key trends impacting the life sciences sales and marketing operations market Outsourcing dynamics and deal trends in the life sciences sales and marketing operations market Provider landscape in the life sciences sales and marketing operations market Membership(s) Life Sciences Business Process Sourcing and Vendor Management -
Provider Compendium
Life Sciences Sales and Marketing Operations – Provider Compendium 2023
June 30, 2023Everest Group’s Life Sciences Sales and Marketing Operations – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 17 life sciences sales and marketing service providers. It offers a detailed profile of each provider, with a comprehensive picture of its company overview, key leaders, scale of operations, recent developments and investments, partnerships, technology solutions and capabilities, talent initiatives, delivery locations, scope of services, and portfolio mix. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark themselves against their competitors, while buyers will be able to assess the providers based on the desired set of capabilities. Scope Industry: life sciences Geography: North America Contents In this research, we feature 17 life sciences sales and marketing operations service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue by process coverage, revenue by geography, revenue by buyer size, and revenue by line of business Proprietary solutions and partnerships:brief descriptions of key life sciences sales and marketing technology solutions and partnerships Everest Group assessment:includes providers’ position on Everest Group’s PEAK Matrix®, along with their strengths and limitations Membership(s) Life Sciences Business Process Sourcing and Vendor Management -
March 29, 2023The life sciences industry is currently facing several challenges that are significantly impacting drug and device manufacturing costs. In addition to these rising costs, regulatory developments such as the Inflation Reduction Act 2023 and upcoming patent cliffs are further exacerbating the situation. As a result, it has become imperative for life sciences enterprises to establish robust sales and marketing operations to remain competitive. Additionally, the increasing involvement of end-consumers/patients in their healthcare decisions, coupled with evolving Healthcare Practitioner (HCP) needs, has compelled life sciences enterprises to explore the use of digital tools and technologies to enhance their market positioning and ensure continued engagement with their stakeholders. To effectively meet these evolving enterprise needs, providers are revamping their sales and marketing operations offerings. They are investing in a range of solutions, from point analytics such as HCP segmentation to large-scale multi-tower platform solutions covering marketing, promotion, and sales, along with investments in evolving technologies such as the metaverse for sales rep training. In this report, we assess 17 providers featured on Everest Group’s Life Sciences Sales and Marketing Operations – Services PEAK Matrix®. Each profile provides a comprehensive overview of the provider’s service focus, key Intellectual Property (IP) / solutions and domain investments. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope Industry: life sciences Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2022, interactions with leading life sciences providers, client reference checks, and an ongoing analysis of the life sciences market Contents This report features 17 life sciences sales and marketing operations service provider profiles and includes: Providers’ position on Everest Group’s PEAK Matrix® for Life Sciences Sales and Marketing Operations Comparison of the providers’ capabilities and market shares Providers’ key strengths and limitations Membership(s) Life Sciences Business Process Sourcing and Vendor Management
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March 03, 2023The healthcare industry is facing several challenges, particularly in the aftermath of the pandemic. Vulnerable and low-income populations are at a greater risk during this period and have higher health needs. Medicaid is a jointly funded health insurance program provided by the federal and state governments, serving as the primary payer for low-income individuals, senior citizens, people with disabilities, children, and pregnant women. Enrollment in Medicaid has increased significantly due to various factors such as the Affordable Care Act (ACA) expansion, rise in eligible beneficiaries resulting from pandemic-related unemployment, and the continuous coverage mandate from the Centers for Medicare and Medicaid Services (CMS) under the Public Health Emergency (PHE). Consequently, stakeholders such as health plans, government authorities, investors, and providers, are reshaping the program to improve health outcomes for the target population. As a result, there is a greater focus on improving the efficiency of Medicaid delivery through managed care organizations, use of technologies such as automation and predictive analytics, and leveraging data-driven insights to positively impact health equity in the country. In this report, we examine some of the major trends in the US Medicaid market and the sourcing implications for providers operating in this segment. Scope Industry: healthcare Geography: North America Contents In this report, we Examine the US health expenditure on Medicaid Analyze key themes in the Medicaid market Study the Medicaid Business Process Services (BPS) market size Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management
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Provider Compendium
Healthcare Payer Operations – Service Provider Compendium 2022
March 30, 2022Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global payer operations service provider landscape. The study will enable current and potential buyers of payer operations to assess the providers on their areas of strength and limitations, based on desired capabilities. Scope Industry: healthcare BPS Geography: global Contents Each service provider profile captures the following payer operations-related details: Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships Delivery locations: key delivery locations worldwide Capabilities and key clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of active clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management -
Feb. 17, 2022Healthcare is among the fastest changing and most dynamic of business sectors, making it vital for organizations in the field to constantly evolve and build on their foundational capabilities. The global pandemic has brought into the spotlight opportunities such as telehealth, risk-based commercial models, and care management, along with an increased focus on digital initiatives, especially automation and analytics. To capitalize on these opportunities, providers are establishing strong ecosystem partnerships with leading third-party vendors, developing technology solutions, deploying innovative models such as Business-Process-as-a-Service (BPaaS) and payvider solutions for service delivery, and strengthening their consulting capabilities to provide end-to-end transformation for their clients. In this research, we present a detailed analysis of 32 payer operations service providers featured on the Healthcare Payer Operations PEAK Matrix®. We provide a relative positioning and analysis of the providers’ market shares and our evaluation of their strengths and limitations. The study will enable healthcare payers to identify suitable providers to transform their business processes and differentiate themselves. Scope Industry: healthcare business process Geography: global Contents This report features a detailed analysis of 32 healthcare payer service providers and includes: Relative positioning of the providers on Everest Group’s PEAK Matrix® for Healthcare Payer Operations Comparison of the providers’ capabilities and market shares Everest Group’s analysis of the providers’ strengths and limitations Membership(s) Healthcare Payer and Provider Business Process Sourcing and Vendor Management
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Provider Compendium
Intelligent Automation (IA) in Healthcare – Service Provider Compendium 2022
Jan. 17, 2022Intelligent Automation (IA) in Healthcare – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 18 providers, including their scale of operations, solutions, and capabilities, along with Everest Group’s PEAK Matrix® service provider assessment. The study will enable current and potential buyers of IA in healthcare operations to assess the providers on their strengths and limitations based on desired capabilities. Scope Industry: healthcare BPS and healthcare ITS Geography: global This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading healthcare service providers, client reference checks, and an ongoing analysis of the intelligent automation in healthcare market Contents This report features a detailed analysis of 18 healthcare service providers. Each provider profile includes: Service suite and scale of operations: key leaders, FTEs, recent developments, adoption and capability overview, key locations, and third-party technology partners Capabilities: split of healthcare IA FTEs, split of IA client mix, and split of total IA bots deployed across value chain processes Solutions portfolio Top healthcare-specific IA solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership Healthcare Payer and Provider Business Process Healthcare Payer and Provider Information Technology Sourcing and Vendor Management