The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks. Watch our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. In addition, the speakers discussed the evolving approach of providers to the GIC market and presented methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result. What questions has the webinar answered for the participants? How did the global sourcing market evolve in H1 2023? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? What capabilities are service providers building to focus on the GIC segment?

As global in-house centers (GICs) gain traction worldwide, enterprises are seeking insights into how to effectively leverage providers to grow their GICs. This pursuit has gained greater significance in today’s turbulent economic climate, where enterprises grapple with substantial talent and cost pressures. In their endeavor to cultivate or expand their in-house delivery capabilities, enterprises are increasingly open to receiving assistance from providers. Within this context, enterprises can seek provider support in three primary areas: establishing GICs (largely through assisted, joint venture, and build-operate-transfer models), carving out GICs, and transforming GICs. However, as enterprises assess the market to identify a suitable partner to support them in this endeavor, they are confronted with multiple options, ranging from major global providers to more specialized local counterparts. The abundance of options can cause confusion among enterprises, for whom this is a very strategic and critical decision. In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability. The research will help enterprises select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition. Scope All industries and geographies Contents In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Membership(s) Catalyst™ GBS/SS

In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We also discussed the impact of the expected economic slowdown on the market’s overall workforce strategy and offered recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making. What questions did the webinar answer for the participants? How has the global service market evolved in 2022, and what are key developments across leading global service providers? How has the location strategy for service providers changed in the past couple of years? How will the expected macroeconomic slowdown impact the war on talent? What are some of the key steps service providers should take as they face the economic slowdown?

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by understanding key market dynamics and the related opportunities that each location presents. Our report on Ahmedabad, India offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management

This Executive Brief is available only to Locations Insider, GBS/Shared Service, and Outsourcing Excellence members. For information on membership, please contact us This Executive Brief describes the ways in which organizations can confront today’s talent challenges through a forward-looking approach that spans geographies, targeting regions with growing talent pools and doubling down in areas where suitable talent exists. The report offers a 5- to 10-year locations outlook and will enable senior executives to future-proof their global talent strategies. Note: Everest Group publishes Executive Briefs for senior enterprise executives. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

Between July 9 and 17, 2021, South Africa was ravaged by mass rioting and protests in its key provinces of KwaZulu-Natal and Gauteng. The unrest, which initially began as a political protest in response to the arrest of former President Jacob Zuma, eventually ballooned into full-blown rioting and looting. The flare-up has led to mass casualties and significant property damage across both the affected provinces. In this Risk Radar, we present the impact of this event on global services delivery players operating in South Africa. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™