In the current business environment marked by talent shortages and economic uncertainties, Recognition and Rewards (R&R) solutions play a vital role in enhancing employee engagement and productivity. Additionally, with the need to attract and retain top talent, several companies are turning to R&R solutions to foster a culture of appreciation and recognition throughout their organization. Despite being a non-revenue-generating investment, focusing on employee experience can create value in numerous tangible and intangible ways for an enterprise, nurturing a positive workplace culture, enhancing employee motivation, and driving performance. The R&R market is growing, with a wide range of solution providers offering Software-as-a-Service (SaaS)-based platforms that can be configured and integrated with collaborative tools, Human Resource Information Systems (HRIS), and other platforms to meet each client’s unique needs. With providers investing in next-generation technologies to measure and analyze the impact of their R&R programs, companies can transition to a more data-driven and performance-based approach to employee recognition. In this report, we analyze the R&R solutions market, understand the key growth drivers, buyer adoption trends, and investments made by providers. Scope  All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R solutions providers, client reference checks, and an ongoing analysis of the R&R solutions market Contents In this report, we analyze: The R&R market landscape, including market size, trends, and use cases Buyers’ take on the R&R market  The provider landscape Key investment themes in the R&R market and outlook for market stakeholders Membership(s) Human Resources Sourcing and Vendor Management

In the current landscape marked by volatility, uncertainty, complexity, and ambiguity, enterprises are consistently seeking ways to optimize operational efficiency. Challenges such as talent scarcity, inflation, economic instability, and geopolitical uncertainties have intensified interest in outsourcing HR functions. The drive toward digital transformation, an increasing number of organizations exploring outsourcing for the first time, and a growing demand for cutting-edge technology and sophisticated HR outsourcing solutions from established providers are expected to drive market growth. To meet these evolving demands and act as orchestrators for their clients, providers are enhancing capabilities by cultivating domain-specific expertise, adopting a design-oriented approach, developing transformation frameworks, and offering next-generation solutions with automation and analytics. They are also forming strategic technological and consulting partnerships. In this report, we analyze the Multi-process Human Resources Outsourcing (MPHRO) services market, focusing on key growth drivers, buyer adoption trends, and provider investments. The report provides a comprehensive overview of the MPHRO market and analyzes it across dimensions such market overview and evolving solution characteristics. Scope: All industries and geographies MPHRO deals including a minimum of three HR processes Deals with a buyer employee size of 1,000 or more The analysis is based on Everest Group’s annual RFI process for the calendar year 2023 (refer to report MPHRO Services PEAK Matrix® Assessment 2023 for detailed assessment of providers), interactions with leading MPHRO providers, client reference checks, and an ongoing analysis of the market Contents: In this report, we examine: Key demand trends in the MPHRO market Solution characteristics Provider landscape Membership(s) Human Resources Sourcing and Vendor Management

Driving software utilization is one of the biggest challenges that organizations face in their digital transformation journeys. With the proliferation of multiple software tools, end users’ problems have compounded. To address these challenges and meet organizational objectives, enterprises should employ Digital Adoption Platforms (DAPs) to achieve full-scale digital transformation. Notably, DAP has evolved from a guiding tool that simplifies software understanding for end users to a strategic lever for enterprises’ digital transformation initiatives. In this report, we examine the 2022-23 DAP market across dimensions such as buyer objectives, key investment themes, and evolving solution characteristics. We also outline how generative AI will change the DAP landscape and provide an outlook for DAP’s future. Scope  All industries and geographies Contents In this report, we: Highlight the key aspects of the 2022-23 DAP market Discuss DAP market size, adoption trends, and solution characteristics Examine buyer feedback, challenges, and best practices Review DAP investment themes and provider landscape Outline the future outlook for the DAP market Membership(s) Human Resources Digital Adoption Platforms (DAP) Sourcing and Vendor Management

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2023 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment. The report provides comprehensive and fact-based snapshots of 17 MPHRO service providers. Each provider profile includes the provider’s delivery capabilities, market strategies, key organizational developments, delivery footprint, and client portfolio by services in scope, industry, and buyer size. It also specifies the provider’s position on Everest Group’s PEAK Matrix®. The report will enable buyers and potential buyers of MPHRO services to assess the providers on their desired set of capabilities, while providers will be able to benchmark their strengths and limitations against their peers. Scope MPHRO deals that include a minimum of three HR processes Deals involving buyer employee sizes of 1,000 or more All industries and geographies Contents In this report, we analyze 17 MPHRO service provider profiles and include: Service capability and strategy – company overview, Human Resource Outsourcing (HRO) leadership, target market segment, MPHRO services suite, technology strategy, partnerships, key MPHRO-related developments, and MPHRO FTEs’ global spread Client portfolio – total number of clients, major MPHRO clients, recent MPHRO wins, deals split by geography, industry, and buyer size Delivery locations – key delivery locations worldwide Sourcing considerations – providers’ performance assessment and key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Digital Adoption Platforms (DAP) Provider Compendium 2023 – Update is a companion to Everest Group’s recently published Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023. The compendium provides comprehensive and fact-based snapshots of 20 DAP providers. Each profile provides an overview of the technology provider, its products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. In addition, each profile includes the provider’s positioning on Everest Group’s PEAK Matrix and offers a robust analysis of its capabilities. The compendium will enable technology providers to benchmark themselves against their competitors and assist buyers and potential buyers of DAP in assessing the providers on their desired set of capabilities. Scope All industries and geographies Contents This report features 20 DAP provider profiles and includes: Recent investments and announcements Market adoption and capability overview Client portfolio mix Partnerships Product overview Product features, functionalities, and key enhancements Measure of capabilities across PEAK Matrix dimensions Key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Enterprises are increasingly evolving into digital-first businesses to remain competitive and future-ready. However, realizing value from digital transformation efforts can prove challenging when users lack the necessary training and resources to effectively utilize new technologies. In this context, organizations are turning to Digital Adoption Platforms (DAPs) as powerful tools to bridge the gap between technology and users, ensuring seamless adoption and learning of digital tools. The DAP market grew steadily in 2022 due to increased demand from enterprises and significant investments by providers in enhancing their product capabilities. As the DAP market continues to mature, it is expanding its scope beyond adoption to address a wider range of business use cases such as change management, optimized software spending, data integrity, enterprise-wide search, and enhanced customer and employee experiences. In this report, we evaluate 23 DAP technology providers based on their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while DAP providers will be able to benchmark themselves against each other. Scope All industries and geographies Content In this report, we include: Everest Group’s PEAK Matrix® evaluation of DAP technology providers and their positioning as Leaders, Major Contenders, and Aspirants Competitive landscape of the DAP technology provider market Key enterprise sourcing considerations Providers’ strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency. Ongoing talent shortage, surging inflation, a recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic has caused, have increased enterprises’ openness to leveraging third-party provider support for their HR function. The drive for digital transformation, increasing numbers of first-time outsourcers, and rising demand for next-generation technology and high-end Human Resource Outsourcing (HRO) work from mature outsourcers are expected to continue driving market growth in 2023. In this report, we analyze 17 providers on the Everest Group PEAK Matrix® for Multi-Process Human Resource Outsourcing (MPHRO) Services and categorize them as Leaders, Major Contenders, and Aspirants. The research will help providers benchmark their capabilities against competitors, while buyers will be able to evaluate the different providers based on their sourcing needs. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading MPHRO providers, client reference checks, and an ongoing analysis of the MPHRO market MPHRO deals that encompass a minimum of three HR processes The deals considered involve a buyer employee size of 1,000 or more Contents In this report, we examine: The dynamics of the MPHRO service provider landscape A deep-dive analysis of providers based on their market impact and vision and capability Everest Group’s PEAK Matrix® evaluation of MPHRO service providers Top MPHRO service providers across geographies and industries MPHRO service providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

In the current business environment, marked by talent shortages and economic uncertainties, Rewards and Recognition (R&R) solutions actively enhance employee engagement and productivity. Many companies recognize the importance of attracting and retaining top talent and improving employee engagement, prompting them to adopt R&R solutions to foster a culture of appreciation and recognition across the organization. Despite being a non-revenue-generating investment, prioritizing employee experience delivers tangible and intangible benefits for enterprises. It not only helps attract and retain top talent but also cultivates a positive workplace culture, boosts employee motivation, and drives performance. The market for R&R solutions is highly competitive, with numerous providers offering solutions at varying levels of sophistication and pricing models. The market is also undergoing consolidation, as larger companies acquire smaller participants to expand their market presence. The Rewards and Recognition (R&R) Solutions – Provider Compendium is a companion to Everest Group’s latest study, Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023. In this research, we provide comprehensive and detailed profiles of 26 R&R solutions providers, covering the providers’ company overview, key clients and partnerships, product capabilities, and key developments. In addition, each provider is also positioned on Everest Group’s PEAK Matrix® for comparison. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope: The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R solutions providers, client reference checks, and an ongoing analysis of the R&R solutions market All industries and geographies Contents: In this report, we evaluate R&R solutions providers on their: Company overview Recent investments and announcements Market adoption and capabilities Client portfolio mix Partnerships Solution capabilities and key enhancements Process coverage Key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

In the current business environment marked by talent shortages and economic uncertainties, Rewards and Recognition (R&R) solutions play a pivotal role in enhancing employee engagement and productivity. With the need to attract and retain top talent and improve employee engagement, several companies are turning to R&R solutions to foster a culture of appreciation and recognition throughout their organization. Despite being a non-revenue-generating investment, focusing on employee experience can create value in terms of numerous tangible and intangible benefits for enterprises. It helps not only attract and retain top talent but also fosters a positive workplace culture, enhances employee motivation, and drives performance. The R&R market is growing at a fast pace and gaining a lot of traction in the overall HR ecosystem. This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client. With service providers investing in next-generation technologies to measure and analyze the impact of their R&R programs, companies can transition to a more data-driven and performance-based approach to employee recognition. This research assesses 26 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023. Each service provider profile features the provider’s key strengths and limitations to assist buyers in making sourcing decisions. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R providers, client reference checks, and ongoing analysis of the R&R solutions market Industry: all Geography: global Contents In this research, we analyze: The relative positioning of 26 vendors on the Everest Group PEAK Matrix® for R&R solutions Key strengths and limitations of the service providers Membership(s) Human Resources Sourcing and Vendor Management

The ongoing wave of digital transformation has led to the introduction of new platforms and software, creating a complex environment of applications for users that negatively impacts both user experience and productivity. Organizations must consider technology from the users’ perspective and tailor it to be user-centric. It is vital to make technology more accessible to users and empower them to drive productivity and efficiencies. This has given rise to a new concept known as userization. In this viewpoint, we explore userization, its benefits, and its applicability in various scenarios. We also examine how Digital Adoption Platforms (DAPs) can support userization. This report will assist readers in understanding the significance of userization for adopting a user-first approach to digital transformation and achieving success in the digital workplace. Scope Industry: all Geography: global Contents In this report, we examine: Key business imperatives for the organization Benefits of userization Leveraging DAPs to support userization Userization in action Key takeaways for enterprises Membership(s) Human Resources Sourcing and Vendor Management