Despite many heralding the end of the road for mainframe systems, these systems continue to be vital components in enterprise IT. They remain a strong choice for enterprises needing large processing capacities for high-volume transactions. Mainframe systems are known for their superior performance and reliability due to their unique computing architectures. However, with the pace of digital transformation mandates picking up, most enterprises are evaluating their mainframe systems for better optimization and compatibility with modern platforms and applications. Limitations around the availability of skilled resources also influence enterprise decisions. Recognizing the need, manufacturers and providers are responding with innovative solutions for faster application deployments, intelligent optimization, and integration into modern hybrid environments. In this research, we present the current state of the market related to mainframe services, including deal characteristics, enterprises expectations, and challenges. We deep dive into the best practices for enterprises and implications for providers as they consider the future of mainframes. Scope Industry: all major industries with mainframe services implementations Geography: global Contents In this report, we: Provide an overview of the global mainframe services market Examine mainframe services market trends, demand drivers, and deal characteristics Recommend enterprise considerations for their mainframe transformation Membership (s) Cloud and Infrastructure Services Sourcing and Vendor Management

Organizations are increasingly adopting Oracle Cloud Applications (OCA) for reasons such as legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions. In this research, we provide an overview of the OCA market, enterprise expectations from OCA adoption, typical deal characteristics, enterprise challenges and best practices, and implications for enterprises and providers. Scope: All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the OCA services market Contents: This report provides an overview of the OCA market and examines: Enterprise trends, key expectations, and challenges facing the OCA market Best practices for enterprises and implications for providers OCA services market overview and deal characteristics, including market size and growth; adoption trends by geography, industry, and module; typical spend across the value chain; delivery footprint; and deal origin from various buyer segments Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Market Vista reports highlight key trends and developments in the fast-evolving global offshoring and outsourcing market. The research captures key developments across outsourcing transaction trends, the health of GBS centers, location risks and opportunities, and service provider developments. This report focuses on provider stakeholder groups; we highlight provider stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope All industries and geographies Contents This report studies: Key market trends in Q1 2022 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 30 leading service providers (including four pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) Please note that the download includes: The complete Market Vista Q2 2022 report The Market Vista Q2 2022 dashboard Membership (s) Market Vista™ Sourcing and Vendor Management

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents In this research, we analyze leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: providers’ delivery presence and headcount across the globe M&As: details of the providers’ M&A activities over the last year Key public announcements: a summary of important public announcements over the last year Sources: In addition to leveraging our research expertise of over 30 years, the Provider Snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

Our telecom and network Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the telecom industry. The report captures key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and adoption of digital services in the telecom industry. It also presents opportunities, implications, and challenges for providers and enterprises in the next normal. Scope Industry: telecom and network Geography: global Contents In this report, we examine: Key global sourcing trends in the telecom industry Value chain processes in the telecom industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions, including telecom operations, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, Artificial Intelligence (AI) / Machine Learning (ML), cloud, Internet of Things (IoT), and blockchain Global sourcing maturity across key functions – telecom operations, IT services, corporate functions, and digital functions Adoption of digital services (analytics, automation, AI/ML, cloud, IoT, and cybersecurity) in telecom The talent war and mitigation measures Membership(s) Market Vista™ Sourcing and Vendor Management

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the Provider Snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

The Market Vista report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments. Contents The report studies the following topics: Key market trends in Q4 2021 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 29 leading service providers (including 4 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) Please note that the download includes: The complete Market Vista Q1 2022 report The Market Vista Q1 2022 Market Development Overview Workbook

Low code is transforming software development in numerous ways, by enabling analysts at every level to create real-time solutions that do not just impact them but also their teams and organizations. This advantage, along with the availability of traditional developers and IT to plug gaps in situations where no APIs or plug-ins are available, is a win-win for everyone. Notably, low code has increased the number of applications that exist globally, and, in fact, 60% of all applications will be developed using low-code platforms over the next four to five years. Low-code Workflow Automation Platforms Compendium 2022 is a companion to Everest Group’s recently published Low-code Workflow Automation Platforms State of the Market 2022 report. The compendium provides comprehensive and fact-based snapshots of 15 low-code providers. Each profile offers an overview of the technology provider, its products, client portfolio across geographies, industries, and buyer sizes, as well as use cases and case studies. The compendium will enable technology providers to benchmark their strengths and limitations against their competitors and assist buyers of low-code platforms in assessing the providers on their desired set of capabilities. Scope All industries and geographies Market segment: application services Sources leveraged: analyst inputs, Everest Group research (spanning recruiters, industry experts, and industry associations), ongoing interactions with enterprises and providers, and publicly available secondary data sources Contents This report looks at: An overview of each platform and overall revenue range Adoption by buyer group, industry, and geography Key use cases Case studies Proprietary solutions Membership (s) Application Services Sourcing and Vendor Management

Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain. The pandemic has exposed various vulnerabilities in the supply chain, such as remote work mismanagement and single-source dependencies, making organizations realize increased hidden costs and logistical challenges. We believe that visibility into transportation management processes can enhance operational efficiency, improve risk management, and reduce time-to-market. Real-time transportation visibility is an emerging technology that provides real-time location and status updates of all supply chain assets. Multiple start-ups have emerged in recent years to aid real-time transportation visibility. These start-ups are coming up with innovative solutions to provide better end-to-end tracking and asset monitoring. The function’s growing importance has driven capital infusion by investors and acquisitions by technology players. In this research, we study 14 trailblazers focused on real-time transportation visibility. The assessment is based on primary and secondary research and Everest Group’s ongoing tracking of the SCM landscape. For each of the companies studied, we look at their: Vision and strategy Technological capabilities Market success Investor confidence Scope Technology: real-time transportation visibility Geography: global Companies assessed: Bringg, Chronicled, Cloudleaf, FarEye, FoodLogiQ, FourKites, Leaf Logistics, Nexxiot, Platform Science, Project44, Roambee, Shippeo, Stord, and Turvo Contents This report examines the following topics: Adoption of real-time transportation visibility platforms: market definition, mapping of different real-time transportation visibility segments, enterprise challenges, enterprise-centric benefits, enterprise adoption, and recent partner investments and acquisitions Assessment of leading real-time transportation visibility start-ups, including the assessment methodology for arriving at the top 14 real-time transportation visibility start-ups Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents In this research, we analyze leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: providers’ delivery presence and headcount across the globe M&As: details of the providers’ M&A activities over the last year Key public announcements: a summary of important public announcements over the last year Sources: In addition to leveraging our research expertise of over 30 years, the Provider Snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings