This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring the provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Examine the provider’s portfolio mix: details of the provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix®reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess the provider’s priority focus and investment areas Evaluate the provider’s investment in digital services to maintain its competitiveness

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents In this research, we analyze leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: a view of provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: providers’ delivery presence and headcount across the globe M&As: details of the providers’ M&A activities over the last year Key public announcements: a summary of important public announcements over the last year Sources: In addition to leveraging our research expertise of over 30 years, the Provider Snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Mergers & Acquisitions (M&A): details of the service provider’s M&A activities in the last year Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the BPS domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients IT Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients IT Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients IT Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the BPS domain Information Technology Services (ITS) and Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS and ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients IT Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ES) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ES domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to aid strategic decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents: In this research, we analyze the leading providers across the following parameters: Overview: A snapshot of the provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: View of the provider performance across Everest Group PEAK Matrix™ reports in the BPS domain Infrastructure Technology Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix® reports in the ITS domain Engineering Services (ITS) snapshot: View of the provider performance across Everest Group PEAK Matrix™ reports in the ITS domain Delivery footprint and headcount: Graphical representation of the provider’s delivery presence and headcount across the globe Key public announcements: A summary of important public announcements in the last one year Sources: In addition to leveraging our research expertise of over 25 years, the provider snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings