Give Feedback
Showing 142 results
  • NEW
    Webinar

    July 16, 2025
    Agentic AI is fast becoming the most talked-about breakthrough in enterprise technology, promising transformative outcomes across cost, efficiency, and revenue generation. Yet as organizations explore its potential, they also face rising uncertainty around trust, data governance, ROI, and a rapidly evolving vendor ecosystem. Watch Everest Group experts Chirajeet Sengupta and Anil Vijayan as they unpack the current state of agentic AI adoption, the pressing considerations for enterprises, and what the road ahead may look like. This session offered insights into where agentic AI is delivering value, how leaders are managing key risks, and what changes we can expect in the next 2–5 years. Whether you’re an enterprise executive or a technology provider, this is your chance to separate signal from noise and understand the trajectory of this powerful innovation.
  • NEW
    Thematic Report

    July 14, 2025
    Agentic AI is an evolved form of artificial intelligence that enables autonomous agents to set goals, make decisions, and take adaptive actions independently. These agents can decompose complex workflows into manageable subtasks, align their actions with defined objectives, and execute processes with minimal human oversight. By combining real-time reasoning, contextual memory, and the ability to interact with diverse enterprise systems, agentic AI allows for truly end-to-end, goal-driven automation. This new paradigm surpasses the capabilities of traditional intelligent automation and generative AI by enabling autonomous, context-aware systems that have the potential to make processes more time-efficient and less dependent on humans. As a result, agentic AI is rapidly gaining traction across industries and business functions. In this report, we examine the global agentic AI market, including the evolution of agentic automation, market characteristics, and the adoption landscape segmented by geography, industry, buyer size, and business process. We evaluate key solution characteristics such as training and support, partner ecosystems, deployment models, and commercial models. Additionally, we analyze the competitive landscape along with exploring emerging technology trends shaping the agentic ecosystem, such as large action models, model context protocol, agent-to-agent communication, and neuro-symbolic programming.
  • Provider Compendium

    May 29, 2025
    Businesses must adapt to the evolving digital landscape to remain competitive and resilient. As manual operations continue to present scalability and accuracy challenges, organizations are increasingly shifting toward digital, automated, and intelligent processes. Intelligent Automation (IA) has become foundational in enabling enterprises to boost productivity and efficiency, especially amid cost optimization pressures in uncertain economic conditions.. Intelligent Process Automation (IPA) is among the most effective digital transformation drivers. Recognizing growing enterprise demand, solution providers are rapidly evolving their offerings to embed advanced technologies such as agentic AI, generative AI, and orchestration frameworks into their IPA portfolios.. Everest Group defines IPA as the application of IA in business processes through a combination of technologies, including RPA and cognitive/AI-based automation. This report presents detailed profiles of 24 leading IPA solution providers and evaluates their offerings and capabilities. It enables IPA buyers to identify the best-fit providers based on their specific automation goals. Additionally, it will enable solution providers to assess how their capabilities and offerings stack up against those of their competitors. Scope IPA solutions: includes the sourcing of IPA technology products bundled with consulting, implementation, and maintenance services. It does not include traditional BPO services IPA services only: includes consulting, implementation, and maintenance of IPA solutions The report excludes IPA technology products licensed independently or embedded within broader BPO deals Coverage: all industries and geographies Contents This report provides a detailed view of 24 IPA solution providers’ capabilities. Each profile includes the company’s: Overview and recent deals and announcements IPA revenue and FTE mix Solutions portfolio
  • Tech Launch Perspective

    May 26, 2025
    Agentic AI is reshaping how enterprises approach AI adoption by enabling intelligent, autonomous, interoperable, and proactive systems. It bridges the gap between systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware interactions at scale. At Google Cloud Next 2025, Google introduced a structured and modular approach to enterprise agent deployment, focused on reducing provider lock-in and enabling scalable AI agent deployment. Key announcements included Agentspace, an platform for agentic search and no-code agent creation, and the Agent2Agent Protocol, a cross-provider communication standard. Other major product announcements included AI Agent Marketplace, Agent Development Kit, and Agent Engine. In this report, we analyze Google’s product announcements from Cloud Next 2025 against prevailing enterprise demand themes for agentic AI, such as the need for multimodal capabilities, platform scalability, and AI stack optimization. The report evaluates Google’s strengths, differentiators, and areas where operational complexity, ecosystem maturity, and governance clarity can be improved to enhance enterprise adoption. Scope All industries and geographies This assessment is based on Everest Group’s review of announcements made at Google Cloud Next 2025 Contents In this report, we: Key themes driving and inhibiting enterprise demand for agentic AI Google’s current positioning in the agentic AI market Announcements from Google Cloud Next 2025 Google’s enterprise agentic AI offerings
  • FEATURED
    Innovation Watch

    May 12, 2025
    Organizations are rapidly embracing agentic AI to enhance operational efficiency, lower costs, and respond more effectively to evolving business challenges. It started with basic tools, such as RPA, that handled simple, repetitive tasks. Over time, it became more advanced systems using AI technologies, such as ML and Natural Language Processing (NLP), to manage more complex work. The next key update in this journey is agentic AI, which embeds autonomy, adaptability, and decision-making into systems. These capabilities enable systems to act independently, respond to dynamic conditions in real time, and significantly reduce the need for human oversight, thereby streamlining operations, accelerating decision-making, and offering a competitive edge in a rapidly changing market. In this report, we evaluate 24 agentic AI technology providers offering prebuilt agents and agent builders. The report classifies them as Luminaries, Fast Followers, Influencers, or Seekers based on the Everest Group’s Innovation Watch Assessment. It explores agentic AI use case prioritization by evaluating industries and business functions that stand to benefit most from its adoption. The research also delves into agentic AI’s impact on addressing key business challenges, driving automation, improving decision-making, and enhancing operational efficiency. Scope All industries and geographies This report is based on Everest Group’s interactions with leading agentic AI technology providers and the agentic AI technology’s ongoing analysis Contents In this report, we Position 24 agentic AI technology providers on the Everest Group’s Innovation Watch Assessment framework Assess the providers’ agentic AI products Examine key business challenges and agentic AI’s role in addressing them Provide a framework to prioritize investments in agentic AI use cases
  • PEAK Matrix®

    April 03, 2025
    To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines processes. With rapid generative AI advances, enterprises are accelerating automation initiatives and prioritizing more adaptive, context-aware, and human-like automation solutions that enhance decision-making and process optimization. Additionally, agentic AI is emerging as a key enabler, allowing AI-powered systems to execute complex tasks autonomously while continuously learning and improving. In response, providers are adopting Intelligent Process Automation (IPA). IPA helps businesses navigate market complexities with increased agility and clarity. In this report, we examine 24 IPA solution providers’ capabilities and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers. The report enables buyers to select the right-fit providers for their needs and empowers providers to benchmark themselves against each other. Scope All industries and geographies IPA solutions: Sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services: Sourcing IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals Contents In this report, we: Assess the IPA solutions provider market Position IPA solution providers as Leaders, Major Contenders, Aspirants, and Star Performers Compare providers’ key strengths and limitations
  • Innovation Watch

    Sep. 12, 2024
    Organizations are increasingly relying on automation to boost efficiency and gain a competitive edge. Once limited to simple and repetitive tasks, automation has evolved to handle complex operations. Generative AI has been a game changer in this journey, enabling machines to create and innovate in ways previously limited to human capabilities. The next significant leap in automation is the emergence of agentic AI, which promises to push the boundaries even further by integrating autonomy, adaptability, and decision-making. This advancement allows systems to operate with minimal human intervention, making real-time decisions based on dynamic circumstances, ultimately helping organizations streamline operations and maintain competitive advantage. This report assesses 18 agentic AI technology, positioning them on Everest Group’s Innovation Watch Assessment framework as Luminaries, Fast Followers, Influencers, and Seekers. Scope All industries and geographies This report is based on Everest Group’s interactions with leading agentic AI technology providers and agentic AI technology’s ongoing analysis Contents In this report, we: Position 18 agentic AI technology providers on Everest Group’s Innovation Watch Assessment framework Offer an overview of the providers’ agentic AI products Examine key business challenges and agentic AI’s role in addressing them Provide a framework to prioritize investments in agentic AI use cases Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • State of the Market

    June 28, 2024
    With new innovations and technologies entering the market, organizations must evolve into digital-first businesses to stay resilient and competitive. Intelligent Process Automation (IPA) leads operational transformation, revolutionizing businesses by automating mundane tasks. With generative AI taking centerstage, the scope and capabilities of automation have expanded significantly. Implementing IPA solutions strategically not only streamlines workflows but also frees valuable human resources, allowing organizations to focus on innovation and core objectives. Buyers across various sectors are swiftly adopting IPA to drive digital transformation initiatives. Meanwhile, solution providers are actively innovating and tailoring IPA solutions to meet specific organizational needs, empowering businesses to achieve greater agility and scalability in their operations. In this report, we provide an in-depth analysis of the IPA market for both buyers and solution providers. It covers IPA solution and service capabilities, the provider landscape, adoption trends, challenges, best practices, and the outlook for 2024-25. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance Contents In this report, we examine: IPA market overview and its future outlook Adoption trends by industry, business function, geography, and buyer size IPA solution and service characteristics The IPA solution provider landscape Challenges and best practices Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

  • June 14, 2024
    Generative AI adoption is gaining momentum across horizontal functions such as IT security, HR, marketing, and legal, with technology-centric functions such as IT and security leading in enterprises’ gen AI spend. Key use cases include automated code generation, enhanced cybersecurity, and customized learning and development. Industry-specific applications vary, with finance leveraging gen AI for fraud detection and personalized financial advice, while retail focuses on personalized marketing and supply chain management. CIOs face challenges such as a lack of clear success metrics, a rapidly evolving technology landscape, budget constraints, and talent shortages. Key risks in gen AI adoption involve data security, privacy, interpretability, ownership, responsibility, bias, and ethical concerns. In response, organizations are implementing their own guardrails while regulators develop legal frameworks. The future of AI is marked by core technological shifts: AI compute moving to the edge, the rise of small language models (SLMs) due to resource efficiency challenges, and the need for model orchestration. In this report, we explore generative AI adoption trends across horizontal business functions and industries. We examine the top challenges CIOs face with gen AI adoption and key risks in its implementation. Additionally, we discuss future outlook trends, including shifts in core technologies and gen AI’s impact on productivity and adoption trends. Scope All industries and geographies Contents In this report, we examine: Horizontal function-specific use cases and adoption trends Industry-specific use cases and adoption trends Top challenges that CIOs face with gen AI adoption Key risks in adopting gen AI Corporate guardrails for gen AI Future outlook Membership(s) Artificial Intelligence (AI) Vendor and Sourcing Management
  • Provider Compendium

    May 16, 2024
    Intelligent automation serves as the cornerstone of modern enterprises, reshaping operational landscapes and driving efficiency at an unprecedented pace. To remain competitive and efficient in today’s fast-paced business environment, enterprises seek solutions that enhance productivity and accuracy. With gen AI’s emergence, the automation spectrum has expanded, enabling enterprises to streamline complex tasks and drive operational excellence and strategic growth. Solution providers are acutely aware of the evolving enterprise needs, continuously refining their Intelligent Process Automation (IPA) offerings to meet these demands. Everest Group defines IPA as the intelligent automation of business processes through a combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. This compendium features comprehensive profiles of 27 top IPA solution providers, along with an analysis of their products and services. IPA buyers will find the report useful in evaluating solution providers based on their specific requirements. Additionally, it will enable solution providers to assess how their products, services, advantages, and disadvantages compare with those of their competitors. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals Content This report features 27 IPA solution provider profiles and includes: Company overview Recent deals and announcements IPA revenue and FTE mix Solutions portfolio Membership(s) Service Optimization Technologies (SOT) Outsouring Excellence