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  • NEW
    Executive Briefs

    July 10, 2025
    As IT procurement becomes vital to enabling agile, cost-effective digital transformation, enterprises are re-evaluating how they source technology. Traditional procurement processes struggle with extended cycles, poor provider governance, and limited alignment to cloud-native spend models. Cloud marketplaces are emerging as a strategic procurement channel, offering faster vendor onboarding, dynamic pricing, streamlined license management, and increased spending visibility. In this report, we examine how enterprises can leverage hyperscaler cloud marketplaces, such as AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace, to unlock financial and operational value across procurement, governance, and partner management. It outlines the marketplace features that enable faster deployment, better control, and enhanced committed cloud spend use. The report also offers strategic recommendations for aligning procurement strategies with marketplace capabilities and maximizing value through private offers, curated partner solutions, and co-sell models involving Independent Software Vendor(ISVs) and providers.
  • Viewpoint

    June 18, 2025
    This Viewpoint provides a structured framework for retained organizations to manage outsourcing partnerships effectively. As enterprises increasingly rely on third-party providers to achieve scale, efficiency, and access to specialized expertise, internal oversight teams must ensure that provider relationships remain aligned with business objectives and deliver long-term value. The report focuses on how retained organizations can design and implement robust governance structures, define clear roles and responsibilities, and apply performance monitoring mechanisms. It addresses key areas such as contract oversight, service-level adherence, escalation protocols, compliance management, and transition planning. A real-world case example illustrates how a leading enterprise successfully applied a three-tier governance model and engagement cadence to resolve challenges, strengthen accountability, and improve outcomes. This guide supports sourcing, vendor management, and operational leaders in strengthening internal capabilities to manage outsourcing environments with clarity, consistency, and a strategic focus.
  • Viewpoint

    June 06, 2025
    Procurement leaders today face multifaceted challenges marked by macroeconomic uncertainties, geopolitical turmoil, evolving regulations, cost pressures, and supply chain volatility. Amid these challenges, they are expected to optimize savings, manage supplier risks, ensure compliance, and meet sustainability goals – all while constrained by fragmented, reactive legacy systems. These legacy procurement systems fall short, often leading to reactive decisions, poor visibility, compliance lapses, and operational inefficiencies. This Viewpoint introduces Systems of Execution (SoE) as the next evolution for procurement: an intelligent, autonomous decision-execution framework orchestrating AI agents and operating seamlessly across the Source-to-Pay (S2P) value chain. By overlaying and embedding SoE capabilities into existing systems, procurement organizations can shift from static, reactive processes to dynamic, proactive workflows, enabling an intelligent, autonomous, agile, and execution-oriented procurement ecosystem. Scope All industries and geographies Contents In this report, we explore: SoE-led procurement transformation Functional transformation across the S2P value chain An implementation roadmap for procurement Strategic considerations for chief procurement officers
  • Webinar

    May 08, 2025
    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from. In this webinar, Everest Group experts unpacked key trends shaping the future of outsourcing. Backed by deep market data and analysis, the session explored how providers can navigate uncertainty, adapt to buyer behavior changes, and identify new pockets of growth. Attendees gained a clear view of market dynamics and walked away with practical insights to shape their growth strategies and stay ahead in an increasingly competitive landscape. What questions did the webinar answer? What’s changing in the global outsourcing industry, and how will it shape the future outlook? How is buyer behavior expected to change? How can providers maximize growth in a constrained environment? What are the emerging growth pockets?
  • Category Strategy Templates

    March 24, 2025
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. In this report, we offer a comprehensive, ready-to-use toolkit for category managers, procurement and sourcing professionals, and CPOs. The report provides structured frameworks for internal category assessments and effective category strategy development. With these editable frameworks and category-specific market intelligence reports, category managers can align category strategies with internal priorities and external market trends. Scope All industries and geographies Contents In this report, we: Suggest editable frameworks for internal state assessment of the category Recommend a structured approach to develop a robust category strategy
  • Tech Vendor Spotlight

    March 03, 2025
    The procurement landscape is evolving rapidly due to macroeconomic pressures, increasing cost constraints, sustainability mandates, and regulatory complexities. Procurement leaders must navigate these challenges while ensuring operational efficiency, mitigating risks, and complying with regulations. However, siloed processes, disjointed technology ecosystems, and the lack of stakeholder visibility hinder procurement effectiveness. Procurement orchestration solutions offer a strategic approach to integrating procurement processes, unifying data, and enabling seamless collaboration between procurement and other business functions. These functions include finance, legal, and IT. Leveraging AI, generative AI, Natural Language Processing (NLP), Machine Learning (ML), advanced workflow automation, and analytics, these solutions enhance visibility, enforce compliance, and drive cost efficiencies. In this report, we analyze procurement orchestration technology, highlighting its role in optimizing procurement workflows, enhancing stakeholder collaboration, and ensuring compliance. The report explores key market trends, adoption drivers, core solution components, and key considerations for selecting orchestration solutions. It assesses leading technology providers and demonstrates successful use cases across organizations. This report equips procurement leaders with essential insights to evaluate, implement, and maximize their procurement orchestration solutions’ value. Scope All industries and geographies Contents In this report, we provide: Assess key providers’ procurement orchestration solutions Evaluate market trends and imperatives shaping the procurement orchestration landscape Analyze use cases, highlighting their implementation and business impact Membership(s) Procurement and Supply Chain Sourcing and Vendor Management
  • Thematic Report

    Jan. 27, 2025
    In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management
  • Thematic Report

    Jan. 13, 2025
    Enterprises are increasingly adopting advanced tools for supplier risk management to gain greater visibility into risk factors, ensure compliance with regulatory standards, and proactively mitigate supplier-related risks. These technology tools, with their precision, efficiency, and responsiveness, significantly enhance risk management activities across the supplier base. The market report offers several solutions, including best-of-breed tools and comprehensive source-to-pay and source-to-contract suite providers. These solutions offer varying customizability and configurability levels and, thus, capabilities and functionality. However, enterprises often struggle to effectively navigate this vast landscape to select, implement, and optimize these solutions. In this report, we examine supplier risk management technology solutions and the AI-driven sourcing technology landscape. The report highlights AI’s role in enabling informed decision-making for supplier risk management and adopting relevant tools and technologies. Scope All industries and geographies This research leverages our interactions with nine leading supplier risk management technology providers worldwide Contents In this report, we: Examine adoption drivers for supplier risk management tools Assess technology providers’ capabilities Analyze provider profiles Membership(s) Procurement and Supply Chain Sourcing and Vendor Management
  • Accelerator

    Dec. 26, 2024
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Vendor Management Organizations (VMOs) are essential to building strategic supplier relationships, optimizing value, and mitigating risks. As businesses increasingly rely on external vendors for key functions and services, a VMO ensures seamless collaboration, value delivery, and alignment with organizational objectives. Its importance extends beyond transactional oversight, encompassing governance, performance management, and innovation. This report delves into VMOs’ multifaceted capabilities, shedding light on how they drive efficiency and value through vendor relationships. It explores the organizational structures that enable VMOs to function effectively, highlighting best practices and alignment with broader business goals. Additionally, the report examines technology’s transformative role in enhancing vendor management activities. From automation to analytics, technology is reshaping how VMOs operate, enabling smarter decision-making and stronger supplier relationships. Scope All industries and geographies Contents In this report, we explore: A VMO’s role and its capabilities Organizational structure Technology’s role
  • Executive Briefs

    Dec. 16, 2024
    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources, enabling enterprises to achieve greater agility, cost efficiency, and improved service delivery. In this report, we interview leading GBS organizations to examine the intricacies of managing the hybrid resourcing model. The report highlights enterprise challenges, such as viewing outsourcing providers through a master-servant lens rather than as strategic partners, which limits collaboration. To address these challenges, we recommend adopting a unified service delivery model incorporating a central strategy team, workforce planning through HR, and a unified delivery team. This research offers businesses insights to maximize their hybrid model’s potential, foster sustainable partnerships, and drive long-term success in today’s dynamic global environment. Scope All industries and geographies Contents In this report, we examine: The hybrid model’s combined in-house and outsourced strengths How unified service delivery fosters strategic partnerships Actionable guide for driving business success Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.