Procurement leaders are navigating an increasingly complex landscape, marked by heightened demands for cost efficiency, sustainability, and risk mitigation. Traditional automation tools are no longer sufficient to meet these challenges. Enter Agentic AI – a transformative technology characterized by autonomous decision-making capabilities that can revolutionize procurement processes. In this webinar, our experts Bhanushee Malhotra, Prateek Singh, and Amit Lad delved into the concept of Agentic AI within procurement. This webinar explored the technological landscape, functionalities, and transformative impact of Agentic AI across various procurement processes. Attendees gained clarity on Agentic AI’s role, potential benefits, and key considerations for successful implementation. What questions did the webinar answer for the participants? What is Agentic AI, and how does it differ from traditional procurement automation tools? Which procurement processes are most suitable for Agentic AI adoption? What are the various Agentic AI use cases currently offered by procurement technology providers? What are the essential functionalities and capabilities to look for in AI agents within procurement solutions?

Procurement leaders today face multifaceted challenges marked by macroeconomic uncertainties, geopolitical turmoil, evolving regulations, cost pressures, and supply chain volatility. Amid these challenges, they are expected to optimize savings, manage supplier risks, ensure compliance, and meet sustainability goals – all while constrained by fragmented, reactive legacy systems. These legacy procurement systems fall short, often leading to reactive decisions, poor visibility, compliance lapses, and operational inefficiencies. This Viewpoint introduces Systems of Execution (SoE) as the next evolution for procurement: an intelligent, autonomous decision-execution framework orchestrating AI agents and operating seamlessly across the Source-to-Pay (S2P) value chain. By overlaying and embedding SoE capabilities into existing systems, procurement organizations can shift from static, reactive processes to dynamic, proactive workflows, enabling an intelligent, autonomous, agile, and execution-oriented procurement ecosystem. Scope All industries and geographies Contents In this report, we explore: SoE-led procurement transformation Functional transformation across the S2P value chain An implementation roadmap for procurement Strategic considerations for chief procurement officers

The procurement landscape is evolving rapidly due to macroeconomic pressures, increasing cost constraints, sustainability mandates, and regulatory complexities. Procurement leaders must navigate these challenges while ensuring operational efficiency, mitigating risks, and complying with regulations. However, siloed processes, disjointed technology ecosystems, and the lack of stakeholder visibility hinder procurement effectiveness. Procurement orchestration solutions offer a strategic approach to integrating procurement processes, unifying data, and enabling seamless collaboration between procurement and other business functions. These functions include finance, legal, and IT. Leveraging AI, generative AI, Natural Language Processing (NLP), Machine Learning (ML), advanced workflow automation, and analytics, these solutions enhance visibility, enforce compliance, and drive cost efficiencies. In this report, we analyze procurement orchestration technology, highlighting its role in optimizing procurement workflows, enhancing stakeholder collaboration, and ensuring compliance. The report explores key market trends, adoption drivers, core solution components, and key considerations for selecting orchestration solutions. It assesses leading technology providers and demonstrates successful use cases across organizations. This report equips procurement leaders with essential insights to evaluate, implement, and maximize their procurement orchestration solutions’ value. Scope All industries and geographies Contents In this report, we provide: Assess key providers’ procurement orchestration solutions Evaluate market trends and imperatives shaping the procurement orchestration landscape Analyze use cases, highlighting their implementation and business impact Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management

With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. With several anticipated avenues of disruption on the horizon – political instability, talent shortages, changing regulations, and escalating next-gen technology developments, among others – leaders are under increasing pressure to ensure business is sustainable and successful. Watch our experts Amit Lad, Senior Analyst, Nitish Mittal, Partner, and Akash Verma, Practice Director, for critical insights into the key trends and shifts that will shape the IT services landscape in Europe and UK&I in 2025. This invigorating session outlined the evolving market outlook for 2025-2026, focusing the nature of deals in IT services, industry trends, and the consequent implications for enterprises and providers. Attendees gained actionable insights into optimizing sourcing portfolios, aligning transformation budgets, and developing resilient, competitive strategies to survive and thrive in a dynamic market. What questions did the webinar answer for the participants? What are the trends that will shape the IT services market in 2025? What is the Europe and UK&I IT services market outlook for 2025? What are the likely changes to expect in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? What is the product-led operating model and its importance in accelerating business outcomes? How will enterprise transformation budgets and sourcing portfolios evolve in 2025-2026? Which digital services and next-generation capabilities are expected to be in demand?

Watch us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session spotlighted leaders’ core priorities, such as technology adoption, digital transformation, generative AI, customer experience, and sustainability. Our experts also discussed critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. This is your chance to hear exclusive, high-impact insights and gain an edge so you can make more informed decisions that will improve organizational resilience, competitiveness, and chances of future success for 2025. What questions did the webinar answer for the participants? What are the trends that will shape the global services market in 2025? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? What is the enterprise outlook on tech and AI adoption in 2025? Which digital services and next-generation capabilities are expected to be in demand? How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

This report is available only to Outsourcing Excellence members. For information on membership, please contact us In today's dynamic business environment, procurement faces constant pressure to reduce costs while adding value by improving efficiency, driving supplier innovation, embracing advanced technologies such as generative AI, and enabling the organization to achieve its ESG goals. A well-designed procurement operating model is essential to help procurement achieve these objectives. However, many procurement teams struggle to achieve these goals due to outdated or misaligned operating models. In this report, we explore various procurement operating models, uncover these models’ transformation drivers, and provide guidance on designing agile and sustainable operating models that align with the organization's strategic goals. Scope All industries and geographies Contents In this report, we help procurement professionals understand the key factors involved in designing an optimal procurement operating model that ensures maximum value delivery to the organization.

This report is available only to Outsourcing Excellence members. For information on membership, please contact us The Software Product Engineering Services (SPES) Request For Proposal (RFP) toolkit is a comprehensive resource that streamlines soliciting proposals for SPES. The toolkit helps enterprises navigate complexities associated with sourcing services pertaining to software product engineering such as development, operations, and management of software products and platforms by providing insights into supplier details and defining the scope of work. This ready-to-use toolkit includes the supplier details questionnaire, which allows potential suppliers to detail their SPES offerings, future vision, implementation approach, support services, and financial details. It also includes the scope of work questionnaire, which offers a flexible selection of customizable components, covering functional, integration, volume capacity, and security and compliance aspects. Organizations can tailor both sections to align with their specific requirements. Scope All industries and geographies Contents In this report, we: Provide questionnaires designed to streamline the RFP preparation process for SPES Outline essential functional aspects that enterprises must consider when formulating their RFPs for SPES

Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance (ESG) goals, among others. A well-designed procurement operating model is key to achieving these objectives, but many teams struggle with outdated models. In this webinar, our sourcing experts helped procurement professionals understand the key factors of designing an effective model to ensure maximum organizational value. What questions did the webinar answer? Why are organizations transforming their procurement operating models, and what are the key drivers for this change? How do you design a procurement operating model that aligns with your organization’s structure and strategic objectives? What are the considerations for building agility in your procurement operating model so that it can easily adapt to changing needs? How does an organization’s procurement maturity level impact its choice of procurement operating models?

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Enterprises often struggle with fragmented procurement processes that span multiple systems and business functions. This disjointed data and process flow causes longer cycle times, missed cost-saving opportunities, and limited visibility. While organizations can integrate point solutions such as supplier management, spend management, and contract management into source-to-pay suites, these suites often prove complex and inflexible. AI and generative AI-powered procurement orchestration tools address these challenges by leveraging smart workflows and data mapping to streamline processes and data flow, creating a unified user experience. These tools act as an integrative layer across systems, processes, and stakeholders, with intake management as the centralized entry point. In this report, we study procurement orchestration tools, highlighting their scope, features, and unique capabilities. We also distinguish these tools from intake management solutions and present a landscape of technology providers with diverse functionalities. We also explore key adoption drivers, such as cost savings, improved compliance, and enhanced decision-making, alongside potential implementation risks. Stakeholders looking to optimize procurement through AI and automation will benefit from this report, as it offers the knowledge needed to make significant process improvements. Scope All industries and geographies Contents In this report, we discuss procurement orchestration tools’ benefits and key features and explore the procurement orchestration technology landscape.