The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to demand greater efficiency, flexibility, and innovation from service providers. Watch Everest Group experts Achint Arora, Partner, Prateek Gupta, Vice President, and Amanpreet Manchanda, Vice President, as they explored the NOW and NEXT of IT applications services pricing, covering the evolution of commercial models, the role of AI in redefining cost structures, and the key differentiators that maximize value in outsourcing deals. Attendees came away with actionable insights to help buyers and providers navigate shifting market dynamics and stay ahead in the competitive IT services ecosystem. What questions did the webinar answer for the participants? How are current macroeconomic trends impacting the IT applications services pricing and commercial construct? How are deal constructs evolving and may further change evolve due to gen AI, emerging technologies, and macroeconomic trends? What actions should be taken to successfully navigate the current market?

While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections. What questions did the webinar answer for the participants? How did the engineering services market perform in 2023? What are the latest enterprise objectives and recent commercial trends in this space? How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that there is no “one-size-fits-all” approach, and they aren’t confined to rate cards. Crafting the winning solution will be the key differentiator in outsourcing deals. Watch this webinar as our pricing experts explore how the success of a pricing bid, and what directly influences the pricing of a deal, ultimately lies in crafting a successful solution sizing model. The speakers also discussed the need to understand the key considerations and prerequisites that underpin a successful solution sizing model and how outside forces, such as an uncertain economy and digital and transformation trends in the marketplace, can impact solution sizing deals. What questions has the webinar answered for the participants? Why is solution sizing important in today’s competitive deal environment? What are the key elements of winning solutions across service areas? What needs to be in place for impactful and sharp solution sizing?

Economic changes have taken the global market by storm, and Europe is no exception. In this webinar, our analysts discussed changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. Join us to learn what an ideal outsourcing deal in Europe should entail in terms of offshoring, automation, pricing and cost savings, engagement models, and contract terms. Our speakers discussed: Business expectations from outsourcing deals How service providers are structuring deals to meet these expectations How outsourcing pricing in Europe has evolved and its consequent trajectory in 2023

The PricePoint Q3 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by market developments. Scope Industries: IT and BPO Geographies: India and US Contents This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including: Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix Supply-side drivers, such as resource utilization, support costs, and service provider financial performance Macroeconomic factors, such as operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q2 2020 and provides the outlook for Q3 2020. Our featured research includes an assessment of: Guidance on Managed Risk and Compliance support Pricing FTE sizing Offshore/Onshore mix across different environment sizes Prerequisites in Content Moderation services Comparison of various resiliency aspects in standard and stringent environments Additional infrastructure and technology requirements in content moderations services as compared with customer support services Membership(s) PricePoint™ Sourcing and Vendor Management

The PricePoint™ Q2 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by market developments. Scope Industries: IT and BPO Geographies: India and US Contents This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including: Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix Supply-side drivers, such as resource utilization, support costs, and service provider financial performance Macroeconomic factors, such as operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q2 2020 and provides the outlook for Q3 2020. Our featured research includes an assessment of: Automation potential across activities Degree of FTE reduction across activities Degree of market adoption Automation use cases across each activity Impact of an organization’s existing operating environment on automation potential for Record-to-Report (R2R) services Membership(s) PricePoint™ Sourcing and Vendor Management

The PricePoint™ Q1 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by key market developments Scope Industries: IT and BPO Geographies: India and US Contents This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including: Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix Supply-side drivers, such as resource utilization, support costs, and service provider financial performance Macroeconomic factors, such as operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q1 2020 and provides an outlook for Q2 2020. Our featured research includes an assessment of: Market analysis of different levels of autonomous cars Components of autonomous cars Estimation of raw data generated per car per day High-level architecture for autonomous cars leveraging Hadoop and deep Learning Pricing analysis across different scenarios Membership(s) PricePoint™

PricePoint reports identify pricing trends for ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments. Scope PricePoint Q4 2019 features: An assessment of pricing drivers in ITO and BPO, including: Buy-side dynamics Supply-side dynamics: Key macroeconomic factors: Overall impact of the drivers on pricing in Q4 2019: Pricing outlook for Q1 2020: Featured research: Guidance on Service Integration and Management (SIAM) services: Contents This report contains in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including: Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix Supply-side drivers, such as resource utilization, support costs, and service provider financial performance Macroeconomic factors, such as operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q4 2019 and provides the outlook for Q1 2020. The featured research includes an assessment of: SIAM outsourcability Types of service integrator roles and the factors impacting the effectiveness of such roles SIAM implementation stages and activities SIAM as an overall percentage of deal TCV Membership(s) PricePoint™

PricePoint reports identify pricing trends for ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments. Scope PricePoint Q3 2019 features: An assessment of pricing drivers in ITO and BPO, including: Buy-side dynamics Supply-side dynamics: Key macroeconomic factors: Overall impact of the drivers on pricing in Q3 2019: Pricing outlook for Q4 2019: Featured research: Assessment of automation potential across Order to Cash (O2C) services: Contents This report contains in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including: Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix Supply-side drivers, such as resource utilization, support costs, and service provider financial performance Macroeconomic factors, such as operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q3 2019 and provides the outlook for Q4 2019. The featured research includes an assessment of: Automation potential across O2C services Degree of FTE reduction across O2C services Degree of market adoption Automation use cases across O2C services Membership(s) PricePoint™

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments. Scope PricePoint™ Q2 2019 includes the following: Assessment of pricing drivers in ITO and BPO, including: Buy-side dynamics Supply-side dynamics Key macroeconomic factors Overall impact of the drivers on pricing in Q2 2019 Pricing outlook for Q3 2019 Featured research Assessment of automation potential across Procure to Pay (P2P) services Contents This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers covered in the analysis are: Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix Supply-side drivers, which include resource utilization, support costs, and service provider financial performance Macroeconomic factors including operating cost inflation and foreign exchange rates This report also assesses the cumulative impact of these drivers on pricing in Q2 2019 and provides the outlook for Q3 2019. The featured research includes: Automation potential across P2P services Degree of FTE reduction across P2P services Degree of market adoption Automation use cases across P2P services Impact of an organization’s operating environment on automation potential across P2P services Membership(s) PricePoint™