The Digital Adoption Platforms (DAP) market continues to evolve rapidly as enterprises accelerate digital transformation and seek to maximize RoI from their technology investments. AI’s influx is expanding DAPs’ role from driving application adoption to enabling enterprise AI transformation. DAPs now help organizations set guardrails to responsibly use AI, ensure compliance, track adoption patterns, and test new features through pilots and A/B testing. AI is also making DAPs more sophisticated. Beyond in-app guidance, providers are embedding AI to deliver content creation, personalization, conversational interfaces, translation, and analytics. These innovations enhance user engagement, help enterprises detect digital friction, and support more seamless adoption journeys. Simultaneously, consolidation and convergence are reshaping the market, with adjacent players entering the DAP space and DAP providers expanding into new categories. The report will assist stakeholders, including enterprises, technology providers, and investors, to better understand the current DAP market state, evaluate provider capabilities, and make informed sourcing and investment decisions.

In today’s dynamic business environment, enterprises struggle with several challenges related to HR data infrastructure, including fragmented data across systems, low analytics maturity, data security concerns, and limited clarity around predictive modeling. In response, people analytics platforms are evolving rapidly, offering solutions that support diverse use cases, such as workforce planning, skill gap identification, providing end-to-end visibility across the employee lifecycle, and real-time sentiment analysis. These platforms cater to HR leaders and empower line managers and business leaders with actionable workforce insights. In this report, we evaluate 23 people analytics platform providers’ capabilities. The report helps buyers select the right-fit technology providers for their needs and empowers providers to benchmark themselves against each other. Scope All industries and geographies Contents In this report, we: Evaluate 23 people analytics platform providers Position the providers as Leaders, Major Contenders, and Aspirants Assess the people analytics platform market Analyze key enterprise sourcing considerations Compare providers’ key strengths and limitations

Digital Adoption Platforms (DAPs) are pivotal in bridging the gap between sophisticated technology and user adoption, ensuring that users can effectively leverage their digital tools’ full potential. Their importance is magnified by the modern workplace’s challenges. With remote and hybrid work models’ rise, organizations need to onboard, train, and support employees across dispersed locations. Additionally, technology’s rapid pace and software solutions’ increasing complexity make it difficult for users to keep up. DAPs address these challenges by providing contextual, real-time guidance that shortens the learning curve by offering valuable insights into user journeys to optimize processes. In this report, we evaluate 25 DAP providers across two key dimensions – market impact and vision and capability. The assessment is conducted globally, with additional regional analyses for Europe and North America. The report also examines the competitive landscape and provides enterprise sourcing considerations, highlighting each provider's key strengths and limitations. Scope All industries and geographies Contents This PEAK Matrix® report offers: Everest Group’s global and regional (Europe and North America) PEAK Matrix® evaluation of DAP providers, categorizing them as Leaders, Major Contenders, and Aspirants An analysis of the DAP provider market’s competitive landscape Key enterprise sourcing considerations, including strengths and limitations, for each of the 25 providers evaluated globally and regionally in Europe and North America Membership(s) Human Resources Digital Adoption Platforms (DAP) Sourcing and Vendor Management

In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these platforms enable business leaders to identify vital moments in employees’ journeys and address pressing workforce-related issues effectively. The market landscape is rapidly evolving, with specialized people analytics platform providers and Human Capital Management (HCM) systems fulfilling buyer needs. Providers are striving to democratize decision-making by enhancing platform accessibility and integrating data from diverse sources. In this report, we evaluate 18 people analytics platform providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while people analytics platform providers will be able to benchmark themselves against each other. Scope All industries and geographies Content In this report, we examine: Everest Group’s PEAK Matrix® evaluation of people analytics platform providers and their positioning as Leaders, Major Contenders, and Aspirants The people analytics platform market’s competitive landscape Key enterprise sourcing considerations Providers’ strengths and limitations Membership(s) Human Resources Outsourcing Excellence

Expanding globally is often a multifaceted and time-consuming process that requires organizations to navigate unfamiliar legal systems, tax structures, and global payroll procedures. As enterprises aim to tap into the advantages of hiring talent globally, managing and paying employees compliantly across multiple countries can become a formidable challenge. Therefore, one of the simplest ways for enterprises to swiftly enter a new market is to utilize an Employer of Record (EOR) service. An EOR partner empowers companies to legally engage with workers in a new country or region without the need to establish a separate legal entity or risk violating local laws. In this report, we analyze 20 providers on the Everest Group PEAK Matrix® for EOR solutions and categorize them as Leaders, Major Contenders, and Aspirants. The research will help providers benchmark their capabilities against competitors, while buyers will be able to evaluate the different providers based on their sourcing needs. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading EOR providers, client reference checks, and an ongoing analysis of the EOR market Contents In this report, we examine: Everest Group’s PEAK Matrix® evaluation of EOR providers and their categorization as Leaders, Major Contenders, and Aspirants Top EOR providers across geographies and industries EOR providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Today, enterprises worldwide consider global hiring to be a business advantage and opportunity, which allows them to gain insights into new markets and access to a diverse talent pool. Hence, it is no surprise that enterprises have been increasingly adopting solutions such as Employer of Record (EOR) over the past few years. An EOR partner enables companies to legally engage with workers in a new country or region without them having to set up a separate legal entity or face the risk of violating local laws. EOR offerings can span the entire employee administration value chain and include services such as onboarding, benefits provision and administration, time and expense management, and payroll. In this report, we assess 15 EOR vendors and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact. The research will help buyers select the right-fit service providers for their needs, while service providers will be able to benchmark themselves against each other. Scope All industries and geographies Services: EOR solutions Contents This PEAK Matrix® report features: Everest Group’s PEAK Matrix® evaluation of EOR vendors and their categorization into Leaders, Major Contenders, and Aspirants Competitive landscape of the EOR vendor market Key enterprise sourcing considerations (strengths and limitations) for each of the 15 service providers evaluated Membership(s) Human Resources Sourcing and Vendor Management

In a hybrid world, the L&D function has an important role to play in engaging employees and improving employee experience. Today, organizations realize there is no one-size-fits-all approach to learning, and learning efforts need to be personalized to align employee and organization goals. Taking a cue, providers have come up with solutions such as Learning Experience Platforms (LXPs) – user-centric learning software that consolidate content from diverse sources at one place and deliver a personalized learning experience to users. LXPs also help talent managers foster a culture of continuous learning throughout their organizations and transition to a more data-driven and skills-based learning space. Several types of vendors operate in the LXP market, including next-generation start-ups and traditional learning management system players, and the technology is gaining significant ground worldwide. Its merits span business functions and verticals and include streamlining of employee onboarding, employee learning and skill development, regulatory compliance, customer and extended enterprise education, and sales enablement. In this report, we assess 15 LXP vendors and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact. The research will help buyers select the right-fit technology vendors for their needs, while technology vendors will be able to benchmark themselves against each other. Scope All industries and geographies Contents In this report, we examine: The relative positioning of 15 vendors on Everest Group’s PEAK Matrix®; for LXP products Key enterprise sourcing considerations (strengths and limitations) for each of the 15 technology vendors evaluated Membership(s) Human Resources Sourcing and Vendor Management