The ongoing wave of digital transformation has led to the introduction of new platforms and software, creating a complex environment of applications for users that negatively impacts both user experience and productivity. Organizations must consider technology from the users’ perspective and tailor it to be user-centric. It is vital to make technology more accessible to users and empower them to drive productivity and efficiencies. This has given rise to a new concept known as userization. In this viewpoint, we explore userization, its benefits, and its applicability in various scenarios. We also examine how Digital Adoption Platforms (DAPs) can support userization. This report will assist readers in understanding the significance of userization for adopting a user-first approach to digital transformation and achieving success in the digital workplace. Scope Industry: all Geography: global Contents In this report, we examine: Key business imperatives for the organization Benefits of userization Leveraging DAPs to support userization Userization in action Key takeaways for enterprises Membership(s) Human Resources Sourcing and Vendor Management

The Multi-country Payroll (MCP) solutions market has evolved rapidly over the last few years to become more scalable, agile, and flexible. Global macroeconomic conditions and pandemic aftereffects have altered the workplace dynamics, driving enterprises’ need to redesign their payroll processes. As a result, enterprises are constantly looking for providers that can assist them in remaining statutory compliant, suggest flexible payment solutions, enhance employee experience, and deliver actionable data to the workforce. In this research, we present the state of the MCP solutions market and provider landscape, highlighting the providers featured on the MCP Solutions PEAK Matrix® Assessment 2022. We also understand MCP markets’ key growth drivers, buyer adoption trends, and provider investments. Scope Industry: MCP solutions Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MCP providers, client reference checks, and ongoing analysis of the MCP solutions market Contents In this report, we: Study the current state of the MCP solutions market Examine buyer feedback, challenges, and provider performance Review the MCP investment themes and provider landscape Discuss the MCP market size, adoption trends, and solution characteristics Membership(s) Human Resources Sourcing and Vendor Management

Organizations undergoing digital transformation journeys are increasingly employing Digital Adoption Platforms (DAPs) to improve business processes and gain competitive advantage. DAP solutions enable enterprises to navigate new technologies and provide impeccable customer and employee experiences. This is well reflected in the growth the DAP market has experienced over the last few years. In the last few years, the product has stepped up to fulfill buyers’ needs through technological developments such as improved authoring and end-user experience, advanced analytics and dashboards, integrations with knowledge bases, and automation. Moreover, providers’ continuous investments in next-generation technologies such as AI/ML and predictive analytics are further enhancing the adoption of DAPs. In this report, we study the DAP market 2021-22 and analyze it across various dimensions such as market overview, buyer objectives, key investment themes, and evolving solution characteristics. Scope All industries and geographies Contents In this report, we: Highlight the key aspects of DAP market 2021-22 Discuss the DAP market size, adoption trends, and solution characteristics Examine buyer feedback, challenges, and best practices Review the DAP investment themes and vendor landscape Membership(s) Human Resources Sourcing and Vendor Management

The Multi-country Payroll (MCP) solutions market has expanded rapidly over the last few years. Enterprises with global operations are recognizing the need to standardize their payroll functions and are looking for providers that can help them remain compliant and improve the entire payroll stakeholder experience. The Multi-country Payroll (MCP) Solutions Provider Profile Compendium is a companion to Everest Group’s latest study Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2022. In this research, we provide comprehensive and detailed profiles of 24 MCP solutions providers, covering the providers’ delivery capabilities, market strategies, key organizational developments, delivery footprints, and client portfolios across countries, industries, and buyer sizes. The compendium will enable providers to benchmark their capabilities against their peers, while buyers of MCP will be able to assess the providers based on the desired set of capabilities. Scope: All industries and geographies Contents: In this research, we analyze MCP solutions providers across the following dimensions: Service capability and strategy: includes company overview, leadership, MCP functional capabilities across geographies, partnerships, key MCP-related developments, technology solutions, and the spread of MCP FTEs globally Client portfolio: includes the total number of clients and pay slips processed, major clients, split of pay slips by geography, and client split by countries in scope, industry, and buyer size Country coverage: lists the countries covered by the provider on its own and through in-country partners Everest Group assessment: includes provider’s position on Everest Group’s PEAK Matrix®, along with its market share and delivery capabilities Membership(s) Human Resources Sourcing and Vendor Management

Digital Adoption Platform (DAP) – Technology Provider Profile Compendium 2023 is a companion to Everest Group’s recently published Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Provider Landscape 2022 report. The compendium provides comprehensive and fact-based snapshots of 18 DAP providers. Each profile provides an overview of the technology provider, its products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. In addition, each profile includes the technology provider’s positioning on the Everest Group PEAK Matrix® and offers a robust analysis of its capabilities. The compendium will enable technology providers to benchmark themselves against their competitors and assist buyers and potential buyers of DAP in assessing the providers on their desired set of capabilities. Scope All industries and geographies Contents In this report we evaluate 18 DAP providers. For each provider, we look at its: Recent investments and announcements Market adoption and capability overview Client portfolio mix Partnerships Product overview Product features and functionalities, and key enhancements Measure of capabilities across PEAK Matrix dimensions Key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

The Multi-country Payroll (MCP) solutions market has expanded steadily over the last few years. Several regulatory changes during the pandemic have heightened the regulatory pressure on enterprises and are expected to continue in the long run. Today, organizations are constantly looking for providers that can not only assist them in remaining compliant, but also improve the entire payroll stakeholder experience. In response to this demand, providers have made investments to improve the payroll manager experience by providing advanced analytics, automation, chatbots, and a manager self-service portal. They have also introduced value-added features such as wallet payments, pay cards, Earned Wage Access (EWA) solutions, as well as a mobile application to enhance employee experience. In this report, we assess 24 MCP providers and position them on MCP Solutions PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their market impact and vision & capability. We have also introduced PEAK Matrix® assessments for APAC and EMEA regions. In addition, the report includes sourcing considerations for enterprises that highlight the providers’ key strengths and limitations. Scope Industry: MCP solutions Geography: global This assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MCP providers, client reference checks, and an ongoing analysis of the MCP solutions market Contents In this report, we examine: The relative positioning of providers on Everest Group’s PEAK Matrix® for MCP Solutions across global, EMEA, and APAC regions The provider landscape Providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Digital Adoption Platforms (DAPs) play a vital role in enabling digital transformation for organizations globally. The year 2021 was eventful for the DAP market, with enterprises looking for solutions to meet the demand for new technologies to complement the hybrid work model. They realized the importance of customer and user experience and implemented DAPs to achieve business goals such as employee efficiency, ease of training, fewer support tickets and lower costs, higher customer satisfaction scores, improved trial conversion, and minimal customer churn. On the supply side, DAP vendors invested heavily in enhancing their product capabilities and global reach to better serve their clients. DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options. In this report, we evaluate 20 DAP technology vendors in terms of their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology vendors for their needs, while technology vendors will be able to benchmark themselves against each other. Scope All industries and geographies Contents This PEAK Matrix® report covers the following topics: Everest Group’s PEAK Matrix® evaluation of DAP technology vendors and their categorization into Leaders, Major Contenders, and Aspirants Competitive landscape of the DAP technology vendor market Key enterprise sourcing considerations (strengths and limitations) for each of the 20 technology vendors evaluated Membership(s) Human Resources Sourcing and Vendor Management