As enterprises embrace hybrid work and respond to the evolving expectations of multigenerational workforces, rethinking digital workplace strategies has become a strategic priority. Microsoft modern work solutions, such as Microsoft Teams and other Microsoft 365 applications, are central to this evolution, enabling improved collaboration, productivity, and employee engagement. With broad global adoption, the Microsoft modern work ecosystem has become the default choice for many organizations, supported by providers offering comprehensive consulting, development, deployment, and managed services. While adoption remains strong, ongoing economic challenges and shifting enterprise priorities are prompting a sharper focus on cost efficiency. In response, providers are deepening their strategic alignment with Microsoft, cocreating industry-specific solutions, and delivering future-ready architectures. In this report, we assess 20 Microsoft modern work providers. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, Microsoft modern work offerings, innovation and investments, partner networks, and strengths and limitations.

As enterprises embrace hybrid work models and adapt to the evolving needs of a multi-generational workforce, reimagining digital workplace strategies has become essential. With widespread global adoption, Microsoft’s modern work solutions, such as, Microsoft Teams and other Microsoft 365 applications, have become foundational to this shift, helping organizations enhance collaboration, productivity, and employee experience. The Microsoft modern work ecosystem has emerged as the default offering for many enterprises, supported by providers delivering deep consulting, development, deployment, and managed services. While the adoption remains strong, current economic headwinds and shifting enterprise priorities are driving a heightened focus on cost efficiency. In response, providers are strengthening their strategic partnerships with Microsoft, co-developing industry-specific offerings, and delivering future-ready architectures. In this report, we evaluate 20 providers featured on the Microsoft Modern Work PEAK Matrix® Assessment 2025, highlighting their respective strengths and limitations. The study will enable buyers to identify the best-fit provider based on their sourcing considerations, while also enabling providers to benchmark their performance against each other. Scope All industries Geography: global This assessment is based on Everest Group’s annual RFI process conducted over Q4 2024 and Q1 2025, interactions with leading Microsoft modern work providers, and an ongoing analysis of the Microsoft modern work services market Contents In this report, we examine 20 Microsoft Modern Work providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises

After a period of substantial growth, the digital workplace market has slowed, primarily due to global macroeconomic challenges. These conditions have prompted organizations to focus on maximizing the value of their prior investments. However, investment trends are expected to resurge in the next few years, characterized by a strategic blend of cost optimization and transformative initiatives. Generative AI is at the forefront of this shift, fueling organizational change and innovation. Mid-market digital workplace customers share priorities with larger enterprises but approach them differently. While large organizations can develop complex, highly customized solutions, most SMBs focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. In response to these distinct demands and the evolving workplace landscape, service providers are increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients in their digital workplace transformation. This report combines information from interactions with 21 digital workplace service providers and Everest Group's proprietary intellectual property to create precise, fact-driven profiles. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovations and investments, partner network, and strengths and limitations. Scope Industry: digital workplace services Geography: global Contents This report includes: 21 digital workplace services providers’ profiles Digital workplace services vision with revenue details Proprietary solutions for digital workplace services Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space Digital workplace services partnerships with various business organizations Membership(s) Digital Workplace Sourcing and Vendor Management

As enterprises adopt hybrid work across a multi-generational workforce, each with unique needs and priorities, they are redefining their workplace strategies to align with the future of work. In this evolution, Microsoft’s Modern Work offerings such as Teams and other Office 365 applications have instrumental in revolutionizing enterprise communication and collaboration tools, thereby enhancing employee engagement and productivity. Further, in their quest for providers who can deliver effective Modern Work solutions and navigate the pillars of Employee Experience (EX), productivity, and cost optimization, enterprises are increasingly recognizing the value of Microsoft Modern Work specialist service providers This report explores the scope of Microsoft Modern Work and highlights how specialist service providers in this space are carving out their niche by expanding capabilities, adjusting strategies, and offering expertise across key segments: collaboration and productivity, desktop and virtualization management, converged communications, enterprise mobility, and employee enablement. Scope All industries and geographies Contents In this report, we study: The digital workplace evolution and provider landscape Key benefits of engaging with Microsoft Modern Work specialists service providers The top 10 specialist service providers in each segment of Microsoft Modern Work services Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions. Mid-market digital workplace customers share similar priorities with larger enterprises but approach them differently. While large organizations have the resources to develop complex, highly customized solutions, most mid-market enterprises focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. Providers are responding by increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients' digital workplace transformation. In this report, we assess 21 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Mid-market Enterprises and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace for mid-market enterprises Contents In this report, we examine 21 digital workplace services providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises Membership(s) Digital Workplace Sourcing and Vendor Management

After a period of significant growth, the global services market has witnessed a slowdown due to prevalent macroeconomic challenges, however, the growth of the digital workplace market remains promising, driven by new enterprise investments focused on cost optimization and gen AI-powered transformations. With the North American market facing the brunt of global macroeconomic conditions, enterprises have scrutinized their spend with a heightened focus on value-driven outcomes throughout their workplace transformation journey. Moreover, providers are strengthening themselves by focusing on industry-specific workplace solutions, gen AI-led innovations, and product-driven approaches. In Europe, enterprises continue to exhibit cautious optimism, as evidenced by their strategic investments in digital workplaces with a key focus on enhancing employee experience, sustainability, and governance. Additionally, providers are differentiating their offerings through innovation and by maintaining an ideal balance between global and local service delivery mix to align with cultural nuances, increased regulatory and compliance requirements, and dynamic sustainability mandates. In this report, we assess 31 digital workplace services providers featured on the Digital Workplace Services PEAK Matrix® – North America and Europe. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations. Scope Industry: digital workplace services Geographies: North America and Europe Contents This report includes: 31 digital workplace services providers’ profiles Digital workplace services vision with revenue details for North America and Europe Proprietary solutions for digital workplace services Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space Digital workplace services partnerships with various business organizations Memberships Digital Workplace Sourcing and Vendor Management

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase presents providers with a unique opportunity to stand out with innovative and distinctive solutions. In North America, macroeconomic headwinds, including rising inflation, higher banking interest rates, and political complexities, have weakened spending momentum, prompting a heightened focus on optimizing costs and realizing value from previous transformation investments. In response, providers are expanding their solution portfolios by integrating next-generation technologies, such as generative AI, while also developing industry- and persona-specific offerings. Additionally, providers are moving ahead with a cost-plus-value-driven approach to better position themselves as strategic partners to their enterprise customers. In this report, we assess 28 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® North America and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries Geography: North America This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace in North America Contents In this report, we examine 28 digital workplace services providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises Membership(s) Digital Workplace Sourcing and Vendor Management

Aftermath a period of substantial growth, the digital workplace market has slowed due to global macroeconomic conditions, which has compelled enterprises to realize their prior investments. However, the upcoming years are poised to witness a resurgence in enterprise investment trends, mainly cost optimization and transformative initiatives via gen AI. Improving Employee Experience (EX) is the top priority in the European digital workplace market, with an increased focus on cost optimization. The market also maintains a combination of global and local service delivery to manage cultural nuances and deal with regulatory and compliance restrictions, dynamic sustainability mandates, and complex vendor landscapes. Digital workplace service providers strengthen their geographical capabilities and offer enterprises industry- and persona-specific solutions that follow a security-by-default approach and ESG compliance. Additionally, providers enhance their consulting and advisory capabilities to position themselves as strategic enterprise partners. In this report, we assess 23 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® – Europe. The report will enable buyers to select the best-fit provider for their sourcing considerations and empower providers to benchmark themselves against their competition. Scope All industries Geography: Europe This assessment is based on Everest Group’s annual RFI process for Q1 and Q2 2024, interactions with leading digital workplace service providers, and an ongoing analysis of the European digital workplace services marketplace Contents In this report, we: Examine 23 digital workplace service providers’ market impact, vision, and capability Assess providers’ key strengths and limitations Evaluate enterprise sourcing considerations Membership(s) Digital Workplace Sourcing and Vendor Management