Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value through transformation, efficiency, and innovation. Join this invigorating session on April 15 to explore how enterprises can maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup. From identifying key transformation opportunities where providers can play a crucial role to strategic collaborations that can drive innovation and enhance efficiency in GCC operations, attendees will learn how to stay competitive and future-proof their capabilities. With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants? How can enterprises maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup? What are the critical transformation opportunities within GCCs where providers can play a key role? How can strategic partnerships with providers drive innovation in the GCC?

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements. Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment. What questions did the webinar answer? How has the cost of delivering IT and BPO services and pricing changed in 2024? What levers are buyers and providers pulling, and is a win-win arrangement possible? What is the outlook for pricing and costs?

In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H1 2024 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships

Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry. Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success. With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies. Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically. What questions did the webinar answer? How did the global sourcing market evolve in 2023 and H1 2024? In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs? What capabilities / best practices should providers establish to pragmatically support GICs?

As Global In-house Centers (GICs) gain prominence worldwide, enterprises are increasingly leveraging providers to optimize their in-house delivery capabilities. This focus has become even more critical in today’s challenging economic environment, where enterprises face significant pressures related to talent and cost management. Enterprises are engaging with providers in three key areas across GIC life cycle: setting up GICs, through assisted, joint venture, and build-operate-transfer models; carving out existing GICs; and transforming GICs to meet new demands. Notably, the setup space has evolved significantly in recent years, particularly in India, where provider-assisted setups now account for ~50% of all new GIC setups. As enterprises navigate the market to identify the ideal partner for their GIC setup needs, they encounter options ranging from major global providers to specialized local firms. This plethora of choices can be overwhelming, making the decision a crucial and strategic one. To aid enterprises in making informed decisions, this report utilizes Everest Group’s proprietary PEAK Matrix® framework to evaluate 24 providers’ capabilities in the GIC space. Our analysis covers two critical dimensions: market impact and vision and capability. This research will not only help enterprises find the right provider for their GIC setup needs but also enable providers to benchmark their offerings against the competition, ensuring they meet market expectations and client needs effectively. Scope GIC setups in India, across all service lines and verticals Contents In this report, we: Categorize 24 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Memberships Catalyst™

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks. Watch our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. In addition, the speakers discussed the evolving approach of providers to the GIC market and presented methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result. What questions has the webinar answered for the participants? How did the global sourcing market evolve in H1 2023? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? What capabilities are service providers building to focus on the GIC segment?

Over the past decade, the IT-BP services industry has grown significantly and has successfully adapted its value propositions and associated strategies to meet evolving business requirements, leading to increased global adoption. Today, organizations worldwide view offshore and nearshore locations as strategic tools to gain access to talent, enhance service delivery resilience, drive business innovation, and enter new consumer markets. Consequently, enterprises are establishing Global Business Service (GBS) centers in offshore and nearshore locations to mitigate location concentration risks, manage cost pressures, and gain access to skilled talent. While these GBS centers were traditionally setup, operated, and funded solely by enterprises (De Novo setup model), innovative setup delivery models are now being explored that strike a balance between in-house capabilities and external expertise. One such innovative service delivery model that has gained prominence in recent years is the Build-Operate-Transfer (BOT) model. Given the current uncertain times, the BOT model stands out as a particularly relevant option, offering enterprises the advantages of lower short-term investments and a better scope for reevaluating long-term business priorities. At the same time, providers are open to embracing this construct to retain existing clients and attract new ones. In this viewpoint, we examine the growing significance of the BOT setup construct and its associated complexities. Special emphasis is placed on the best-in-class strategies that organizations are employing to ensure the successful implementation of a BOT model. Scope All industries and geographies Content In this viewpoint, we examine the growing significance of the BOT setup construct and cover the following topics: GBS center setups – moving beyond the traditional model The resurgence of the BOT delivery model – now is the time Understanding the complexities of BOT and defining success Strategies to mitigate challenges associated with BOT Membership(s) Catalyst™ GBS/SS

As global in-house centers (GICs) gain traction worldwide, enterprises are seeking insights into how to effectively leverage providers to grow their GICs. This pursuit has gained greater significance in today’s turbulent economic climate, where enterprises grapple with substantial talent and cost pressures. In their endeavor to cultivate or expand their in-house delivery capabilities, enterprises are increasingly open to receiving assistance from providers. Within this context, enterprises can seek provider support in three primary areas: establishing GICs (largely through assisted, joint venture, and build-operate-transfer models), carving out GICs, and transforming GICs. However, as enterprises assess the market to identify a suitable partner to support them in this endeavor, they are confronted with multiple options, ranging from major global providers to more specialized local counterparts. The abundance of options can cause confusion among enterprises, for whom this is a very strategic and critical decision. In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability. The research will help enterprises select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition. Scope All industries and geographies Contents In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Membership(s) Catalyst™ GBS/SS

In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We also discussed the impact of the expected economic slowdown on the market’s overall workforce strategy and offered recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making. What questions did the webinar answer for the participants? How has the global service market evolved in 2022, and what are key developments across leading global service providers? How has the location strategy for service providers changed in the past couple of years? How will the expected macroeconomic slowdown impact the war on talent? What are some of the key steps service providers should take as they face the economic slowdown?

The world is undergoing a major demographic change, which will impact the working-age population across countries. This change is forcing global leaders to rethink their locations portfolio strategies, as they start to look beyond talent pool availability. In this viewpoint, we explore the shift in demographics across geographies, the change drivers, and how the shift will impact organizational talent strategies. We assess the demographic change impact on major global delivery locations, including India, the US, China, Poland, Romania, Argentina, Brazil, Colombia, Canada, South Africa, Egypt, and Mexico. We also define short- and long-term calls to action for rethinking enterprise locations strategies. Scope All industries and geographies. Contents This viewpoint examines: Global demographic changes Changes in the working-age population across geographies Calls to action for global services leaders Membership(s) Locations Insider™ Sourcing and Vendor Management