With accelerating digital transformation and enterprises adding more services and applications to their networks, the traditional Wide Area Network (WAN) is no longer efficient in handling enterprises’ network requirements. Thus, enterprises are increasingly adopting Software-defined Wide Area Network (SD-WAN) solutions, which offer better network traffic management, visibility, and security, along with lower operating costs and investment. However, these solutions are marked by several adoption challenges, such as interoperability issues, concerns around change management, lack of trained resources, and poor visibility into application performance. Thus, enterprises are looking for the right partners to ensure successful SD-WAN deployments and to supplement their digital transformation journeys. In this research, we present detailed assessments of 16 service providers featured on the SD-WAN Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. In this research, we present detailed assessments of 16 service providers featured on the SD-WAN Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process considering investments made through December 2020, interactions with leading SD-WAN service providers, client reference checks, and an ongoing analysis of SD-WAN services market Contents This report features detailed assessments, including strengths and limitations, of 16 service providers focused on SD-WAN services. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

In the past 12-18 months, the move to work-from-home as a result of the pandemic has driven a significant increase in digital transformation. Enterprises’ efforts to provide their employees seamless and secure connectivity through network transformation and rapid cloud adoption further accelerated the development of next-generation network technologies. Going forward, network transformation initiatives will gain even more momentum with next-generation network technologies such as private 5G networks, SDN, and IoT/edge networks. As enterprises increasingly adopt these technologies, network services providers need to ensure that they have strategies in place to ensure that they can fulfill the demand for these next-generation network services. In this research, we present detailed assessments of 12 service providers featured on the Network Transformation and Managed Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope The assessment is based on Everest Group’s annual RFI process considering investments made through December 2020, interactions with leading network service providers, client reference checks, and an ongoing analysis of the network transformation and managed services market Industry: All Geography: Global Contents This report features detailed assessments, including strengths and limitations, of 12 service providers focused on Network Transformation and Managed Services. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

This report is available only to Outsourcing Excellence members. For information on membership, please contact us This ready-to-use category strategy template offers editable frameworks for internal assessment and detailed industry and market category overviews to assist category managers, procurement professionals, and CPOs in creating an informed category strategy for Cloud and Infrastructure Services (CIS). CIS comprises the cloud (public/private/hybrid/multi-cloud), data center, security, digital workplace, and network services. These services are commonly outsourced, including public cloud, colocation, network security, threat operations, endpoint management, service desks, end-user device support, SD-WAN, and network automation services. Category managers can customize this template with internal category information, such as spend, suppliers, and subcategory overview. They can also use the industry and market insights provided in this template to build a strong supply base understanding. A category strategy’s goal is to create an action plan for effective category management, and this template provides the requisite tools, frameworks, and information to create a robust strategy. Best-in-class procurement organizations effectively leverage such tools and techniques to drive continuous improvements in their categories. Scope All industries and geographies Category in focus: CIS Contents In this category strategy report, we offer comprehensive templates based on a four-step process to create a category strategy: Define internal needs: define category maturity and objectives, create a buyer profile to gauge the current supply base state and predict future demand, and conduct total cost modeling Understand the market: build industry and supply base understanding by evaluating aspects such as market trends, key suppliers, major delivery locations, pricing trends, performance benchmarks, and category risks Determine the sourcing strategy: decide between an in-house versus outsourced model for the category and identify best practices and value levers to drive category efficiency Create an action plan: identify and prioritize projects and drive them toward execution

This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us The digital workplace is a virtual version of the traditional workplace that provides personalized services and all the data and applications required by an employee on any device, so that he or she has the flexibility to work anytime from anywhere. This category strategy template is ready-to-use, with editable frameworks for internal assessment and detailed industry and market category overviews to assist category managers, procurement professionals, and CPOs in creating an informed category strategy for digital workplace services. A category strategy is a planning document that helps define what needs to be done to drive effective management of category spend. The creation of this plan requires close collaboration between procurement and business to define internal needs and category objectives and drive the development of a category action plan. Multiple tools and techniques, such as total cost modeling, make vs. buy assessment, buyer profile assessment, and supply market analysis, are used for this process. Best-in-class procurement organizations effectively leverage such tools and techniques to drive continuous improvements in their categories. The template can be customized by category managers with internal category information, such as spend, suppliers, and subcategory overview. The category manager can also use industry and market insights provided in this template to build a strong supply base understanding. The goal of a category strategy is to create an action plan for effective category management, and this template provides the requisite tools, frameworks, and information to create a robust strategy. Scope All industries and geographies Category in focus: digital workplace services Contents In this category strategy, we provide templates based on a four-step process to assist the creation of a category strategy: Define internal needs: defining category maturity and objectives, creating a buyer profile to gauge current state of the supply base and predict future demand, and total cost modeling Understand the market: building an understanding of the industry and supply base by evaluating market elements such as market trends, key suppliers, major delivery locations, pricing trends, performance benchmarks, and category risks Determine sourcing strategy: deciding in-house versus outsourced model for the category and identifying best practices and value levers to drive category efficiency Create action plan: identifying and prioritizing projects and driving them toward execution

COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows employees to remain operational only from home. With remote working bound to play a vital role in the future of workplace, enterprises need to reinvent their long-term vision and approach to WFH and leverage it as an enabler of employee growth, productivity, and experience. They need to understand the requirements of a distributed workforce and create a resilient workplace, underpinned by work from anywhere, anytime, and any device. In this research, we present an assessment and profiles of 23 IT service providers featured on Everest Group’s Digital Workplace Services PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, innovation and investments, delivery capabilities, and strengths and areas of improvement. Scope This research provides an assessment of IT service providers / system integrators associated with digital workplace services. The report studies the following IT service providers: Accenture & Avanade, Atos, Capgemini, CGI, Cognizant, Computacenter, DXC Technology, Fujitsu, HCL Technologies, IBM, Infosys, LTI, Microland, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST Global, Wipro, and Zensar. Contents Each service provider profile includes the following: A summary dashboard – assessment of market impact, and vision and capability Detailed strengths and areas of improvement General overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across enterprise segments and geographies Overview of the provider’s digital workplace services offerings – portfolio of services and relative focus across service lines Assessment of the provider’s digital workplace services delivery capability, domain investments, key solutions, and key partnerships Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows employees to remain operational only from home. With remote working bound to play a vital role in the future of workplace, enterprises need to reinvent their long-term vision and approach to WFH and leverage it as an enabler of employee growth, productivity, and experience. They need to understand the requirements of a distributed workforce and create a resilient workplace, underpinned by work from anywhere, anytime, and any device. In this research, we present an assessment and profiles of 23 IT service providers featured on Everest Group’s Digital Workplace Services PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the digital workplace service provider’s strengths and areas of improvement. Scope This research provides an assessment of IT service providers / system integrators associated with digital workplace services. The report studies the following IT service providers: Accenture & Avanade, Atos, Capgemini, CGI, Cognizant, Computacenter, DXC Technology, Fujitsu, HCL Technologies, IBM, Infosys, LTI, Microland, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST Global, Wipro, and Zensar. Contents Each service provider profile includes the following: A summary dashboard – assessment of market impact, and vision and capability Detailed strengths and areas of improvement Membership(s)Cloud & Infrastructure Services