Showing 11 results
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Location Spotlight
Location Spotlight – Sri Lanka
Jan. 07, 2022Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by understanding key market dynamics and the related opportunities that each location presents. Our report on Sri Lanka offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Scope: Industry: Global sourcing Geography: Sri Lanka Contents: In this report, we: Provide an overview of Sri Lanka as a global services delivery location Examine market activity Offer a talent and cost overview Analyze the location’s risk profile Membership(s) Locations Insider™ Sourcing and Vendor Management -
Thematic Report
Industry Insights – Banking and Financial Services
Dec. 31, 2021Our banking and financial service market Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the banking and financial services industry. The report captures key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and adoption of digital services in the banking and financial services industry. Additionally, it presents upcoming opportunities, implications, and challenges for service providers and enterprises in the next normal. Scope Industry: Banking and financial services Geography: global Contents In this report, we present: Key value chain process in the banking and financial services industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions – including banking and financial service operations, IT-ADM & infrastructure, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, cloud, Internet of Things (IoT), cybersecurity,mobility, social, and blockchain Global sourcing maturity across key functions – banking and financial service operations IT services (ADM and infrastructure) corporate functions, and digital functions Adoption of digital services (analytics, automation, cloud, cybersecurity, social interactive, mobile technologies and blockchain) in banking and financial services Membership(s) Market Vista™ Sourcing and Vendor Management -
Provider Snapshot
Provider Snapshot | Accenture
Dec. 01, 2021This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace, which is reflected in the shift in priorities from cost arbitrage to automation. In response, third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots provide a holistic and integrated view of leading providers to facilitate strategic-decision making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Contents In this research, we analyze leading providers across the following parameters: Overview: a snapshot of the providers’ financial performance, industry presence, geographic spread, function focus, and key industry clients Business Process Services (BPS) snapshot: a view of provider performance across Everest Group PEAK Matrix reports in the BPS domain Information Technology Services (ITS) snapshot: a view of provider performance across Everest Group PEAK Matrix reports in the ITS domain Engineering Services (ES) snapshot: a view of provider performance across Everest Group PEAK Matrix reports in the ES domain Delivery footprint and headcount: graphical representation of the providers’ delivery presence and headcount across the globe Mergers & Acquisitions (M&As): details of the service providers’ M&A activities over the last year Key public announcements: a summary of important public announcements over the last year Sources: In addition to leveraging our research expertise of over 30 years, the Provider Snapshots are based on the following sources of information: PEAK Matrix® reports Proprietary databases Company filings -
Thematic Report
Industry Insights – Insurance
Nov. 12, 2021Our insurance Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the insurance industry. The report captures key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and adoption of digital services in the insurance industry. Additionally, it presents upcoming opportunities, implications, and challenges for service providers and enterprises in the next normal. Scope Industry: Insurance Geography: global Contents In this report, we present: Key value chain process in the Insurance industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions – including Insurance operations, IT-ADM & infrastructure, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, cloud, Internet of Things (IoT), cybersecurity, mobility, social, and blockchain Global sourcing maturity across key functions –insurance operations IT services (ADM and infrastructure) corporate functions, and digital functions Adoption of digital services (analytics, automation, cloud, Internet of Things (IoT), cybersecurity, mobility, social and blockchain) in insuranceNext Normal crisis and challenges Membership(s) Market Vista™ Sourcing and Vendor Management -
Location Spotlight
Location Spotlight – Queretaro, Mexico
Nov. 02, 2021Everest Group’s Location Spotlight reports provide a sharp, insightful assessment of established and emerging or next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals understand the key market dynamics and related opportunities in each location. The Location Spotlight report on Queretaro, Mexico, offers data-backed research to understand the market in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Scope: Industry: Global sourcing Geography: Latin America Contents: This report looks at: Provide an overview of Queretaro, Mexico Examine market activity Offer a talent and cost overview Analyze the location’s risk profile Membership(s) Locations Insider™ Sourcing and Vendor Management -
Thematic Report
Leading the Pack: Trends for the Top 200 Engineering Research & Development (ER&D) Enterprises 2021
Sep. 23, 2021Today, with technology becoming central to both product functioning and the delivery of high-impact experiences, Engineering Research & Development (ER&D) has become vital for enterprises to maintain their competitive advantage. While the COVID-19 pandemic impacted the ER&D market and affected enterprises in verticals such as automotive and aerospace & defense, it proved to be a driver for verticals such as software products and consumer electronics, which grew significantly due to increased consumer demand. In this research, we present a fact-based view of the global ER&D market, with a focus on the top 200 enterprises with the highest ER&D spend across nine industry verticals. Due to the COVID-19 pandemic, global business spend on ER&D activities reduced by 1.4% in 2020 to reach US$1.26 trillion, and the enterprises covered in this report accounted for 43.5% of this spend. Our research studies the top 200 ER&D enterprises’ key investment areas, ER&D spend growth, and ER&D spend intensity or ER&D spend as a percentage of revenue. We also examine prominent themes driving growth in the ER&D space and note the advances in technology investments in cloud engineering, accessibility engineering, autonomous and connected vehicles, Internet of Medical Things (IoMT), additive manufacturing, and 5G adoption, among others. Scope Research area: engineering services Geography: global Industries covered: software products & internet, automotive, consumer electronics, semiconductors, industrial products, telecom equipment providers, aerospace & defense, medical devices, and telecom service providers Contents The report studies the following topics: ER&D trends and priorities for the top 200 enterprises across nine industries ER&D spend growth and ER&D spend intensity for all the enterprises studied Membership (s) Engineering Services Sourcing and Vendor Management -
Thematic Report
Industry Insights - Technology
July 30, 2021Our technology Global Sourcing Adoption Trends reports provide fact-based data and analysis on key trends and developments in global outsourcing for the technology industry. The report examines the key developments across offshore locations leveraged for service delivery, offshore penetration and sourcing mix, global sourcing maturity, and the adoption of digital services in the technology industry. Additionally, it presents upcoming opportunities, implications, and challenges for service providers and enterprises in the next normal. Scope Industry: technology Geography: global Contents In this report, we study: Key global sourcing trends in the technology industry Leading offshore locations leveraged for service delivery Offshore penetration and sourcing mix across key functions – including technology operations, corporate functions (F&A, HR, and procurement), and digital services such as analytics, automation, the cloud, Internet of Things (IoT), cybersecurity, and blockchain Global sourcing maturity across key functions – technology operations, corporate functions, and digital functions The adoption of digital services such as analytics, automation, the cloud, Internet of Things (IoT), cybersecurity, and blockchain in technology The impact of COVID-19 and near-term implications for enterprises and the global sourcing industry Membership(s) Market Vista™ Sourcing and Vendor Management -
State of the Market
GBS State of the Market Report: Top 2021 Priorities for GBS
March 30, 2021The global sourcing market surpassed US$214 billion in 2020, with Global Business Services (GBS) continuing to be an integral component of the sourcing model, accounting for approximately 27% of the market. The success of the GBS model in India, Ireland, Poland, the Philippines, and China has led buyers to explore it in other locations in Asia, Central & Eastern Europe (CEE), Rest of Nearshore Europe (RONE), Latin America, and Middle East & Africa (MEA). The GBS market has also expanded across verticals and functions. This research leverages Everest Group’s proprietary GBS database, the industry’s most comprehensive database on GBS centers, and studies GBS centers that provide offshore/nearshore delivery of global services. It excludes shared service centers that serve domestic operations. The report will be relevant for a broad set of stakeholders – buyers / parent organizations, service providers, GBS organizations, and industry influencers, such as investors and industry bodies. Scope Industry: all Geography: offshore/nearshore regions Contents In this report, we provide an in-depth analysis of the GBS landscape and trends, including market size, growth, and distribution of GBS setups by buyer portfolio, scale, functions supported, and offshore delivery locations. The study concludes with an assessment of top expectations from the GBS model in 2021. Membership(s) Catalyst™ Global Business Services (GBS) and Shared Services -
Thematic Report
US Global Business Services Market Report
March 10, 2021While global enterprises leverage different sourcing models to suit their objectives and requirements, the Global Business Services (GBS) model continues to be an integral component of the enterprise sourcing strategy. Building on their success over the last two to three decades, GBS organizations have diversified extensively and experienced growth in new verticals, such as healthcare and life sciences, and functions such as legal R&D and digital. This research leverages Everest Group’s proprietary GBS database, the industry’s most comprehensive database on GBS centers, and studies GBS centers that provide offshore delivery of global services. It excludes shared service centers that serve domestic operations. The report will be relevant for a broad set of stakeholders — buyers / parent organizations, service providers, GBS organizations, and industry influencers (such as investors and industry bodies). Scope Industries: all Geography: US Contents In this report, we provide an in-depth analysis of the US Global Business Services (GBS) landscape and accompanying trends, including market size, growth, and distribution of GBS centers by buyer portfolio, scale, functions supported, and locations. We also share insights into emerging trends that can impact onshoring. Membership(s) Catalyst™ Global Business Services (GBS) and Shared Services -
Thematic Report
Leading the Pack: Trends for the Top 200 Engineering Research & Development (ER&D) Enterprises
Jan. 15, 2021Investments in Engineering Research and Development (ER&D) remain critical for enterprises to address customer demand, enhance customer experience, and stay ahead of market trends. Although the COVID-19 outbreak negatively impacted industries such as automotive, aerospace & defense, and consumer electronics, ER&D continued to be a top priority for enterprises, with a focus on making low-risk and high-impact investments. In this research, we present a fact-based view of the global ER&D market, with a focus on the top 200 enterprises with the highest ER&D spend across eight industry verticals. Our study found that the global business spend on ER&D activities increased by 5.7% in 2019 to reach US$956.8 billion and the enterprises mentioned in this report accounted for 48.8% of this spend. Our research covers the enterprises’ key investment areas, ER&D spend growth, ER&D spend intensity (ER&D spend as a percentage of revenue), and a timeline of recent ER&D partnerships and initiatives. We have also captured prominent themes driving growth in the ER&D space and studied investments in cybersecurity, AI-/ML-based applications, connected vehicles, autonomous and unmanned flight systems, 3nm chip technology, 5G, and exponential technologies in healthcare. Further, this report outlines the evolving enterprise ER&D priorities and projects the growth outlook for a post-pandemic world. Scope Research area: engineering services Geography: global Industries covered: software products, automotive, aerospace & defense, semiconductors, telecom service providers, telecom equipment providers, consumer electronics, and medical devices Contents The report covers the following topics: ER&D trends and priorities for the top 200 enterprises across eight industries Details of ER&D spend growth, ER&D spend intensity for all enterprises, and a timeline of key investments and initiatives by industry Details of ER&D spend intensity and ER&D efficiency of the top 30 enterprises ER&D and innovation in the post-pandemic world, the path ahead for ER&D activities, and implications for engineering service providers Membership Engineering Services Sourcing and Vendor Management