In today's volatile and competitive business environment, the Order-to-Cash (O2C) process, a traditionally back-office function of Finance and Accounting (F&A), has emerged as a critical focal point for enterprises. Serving as the converging hub of F&A, supply chain management, sales, and customer experience management (CXM) functions, it presents a unique opportunity to improve cash flow, minimize risks, and elevate stakeholder experience. Evolving customer expectations have created an urgent need for enterprises to technologically transform their O2C processes and create a connected O2C technology ecosystem. To address evolving enterprise priorities, the O2C technology landscape is undergoing several developments such as new providers’ rapid emergence, scope expansion, investments in AI, and increased focus on contextualization. This report highlights the challenges enterprises face with the O2C function’s current state and establishes the urgent need to improve O2C processes. It explores a technology-powered O2C function’s business benefits and provides insights into the O2C technology space’s recent developments and future outlook. This report also includes various O2C technology providers’ comprehensive profiles, covering their solutions and offerings, client footprint, and partnerships. Scope All industries and geographies Contents In this report, we focus on: Challenges in the O2C function’s current state A technology-powered O2C function’s key business benefits The O2C technology provider landscape’s overview Recent developments shaping up the O2C technology space Future outlook Key O2C technology providers Membership(s) Finance and Accounting Sourcing and Vendor Management

Finance organizations struggle with cost pressures, slowdowns in customer demand, and the need to adapt to new business models. To better address these challenges, enterprises are increasingly seeking outsourcing support. However, enterprises’ expectations from their providers have evolved in terms of outsourcing objectives, managing services scope and commercials, and driving transformation. Although providers have contributed to maintaining business continuity during the COVID-19 pandemic, enterprises express concerns about providers’ performance not meeting their evolving transformation expectations and achieving business outcomes, leading to dissatisfaction. In this report, we examine the current challenges, shifting outsourcing needs, and enterprise expectations from FAO providers. The report offers insights into how providers can deliver beyond core service offerings, enhance buyer satisfaction, and gain a competitive edge. Scope All industries and geographies Contents In this report, we: Assess enterprise challenges in 2024 Evaluate enterprise expectations vis-à-vis service provider performance Examine key takeaways for providers Membership(s) Finance and Accounting Sourcing and Vendor Management

Enterprises have increased their expectations from their finance function to have a strategic impact on organizational success, especially amid economic downturns. Encouragingly, many finance teams are already shifting their focus to improve Finance Stakeholder Experience (FinStX) and deliver business value, given its direct influence on important business outcomes such as revenue and growth, profitability and cost management, sustainability, and risk resilience. Consequently, finance organizations are aligning their strategic priorities to enhance various dimensions of FinStX, including accuracy, collaboration and communication, user interface, and access to organizational data and insightful value additions. Notably, they are navigating challenges such as fragmented data landscapes and potential stakeholder misalignment while doing so. Finance organizations are investing in initiatives to elevate their FinStX, particularly in customer-facing activities such as customer-to-cash processes, by prioritizing internal and external customer experience. Together with generative AI, transformative technologies such as automation, AI, and data analytics empower them to aggressively seek improvements in FinStX, often in collaboration with third-party providers. To understand how FinStX can drive organizational value, Everest Group conducted The Role of Experience in Driving Finance Transformation Survey 2023 among over 250 CFOs and their direct reports across multiple geographies and industries. In this report, we share key findings from the survey, including the current state of finance priorities, the importance of FinStX (including customer experience), and the role of third-party providers in improving FinStX. Scope All industries and geographies Contents In this report, we examine: The current state of finance priorities The importance of FinStX (including customer experience) Providers’ role in improving FinStX Membership(s) Finance and Accounting Sourcing and Vendor Management

Today, Finance and Accounting Outsourcing (FAO) is actively embracing digital transformation. Cognitive technologies have transitioned from pilot stages to widespread use, denoting a considerable change in the approach to and execution of Finance and Accounting (F&A) activities. The digital revolution, with AI at its core, is not just a technology enabler but also a strategic necessity. Service and technology providers, equipped with cutting-edge AI capabilities, are steering the industry toward unparalleled efficiency and innovation. In addition, the industry faces a potential transformation with the rise of generative AI, a key trend of the year. As generative AI adoption increases, it has the ability to significantly alter the industry, expanding potential applications in F&A, notably influencing data analytics, predictive modeling, and decision-making processes. This research analyzes the FAO market across various aspects, such as regional variations, buyer adoption trends, growth drivers, and growth of AI in F&A, during 2022-23. The report will enable interested stakeholders, such as buyers / parent organizations, providers, GBS organizations, investors, and industry bodies, to create AI-based future-ready finance functions for the next normal. Scope All industries and geographies This research leverages our interactions with 28 leading FAO service providers and enterprise stakeholders worldwide Contents In this research, we study: The role of AI in F&A Providers’ AI capabilities in F&A Potential of generative AI in F&A FAO market overview and buyer trends Membership(s) Finance and Accounting Sourcing and Vendor Management

Everest Group’s Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 28 FAO service providers and includes insights on the global FAO service provider landscape. It offers detailed profiles of each FAO service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix®.The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope All industries and geographies Contents In this research, we feature 28 FAO service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, and recent developments and investments Client portfolio: major clients and recently announced contracts, as well as FAO revenue by geography, industry, and buyer size Delivery locations: details of key delivery locations worldwide Technology solutions: brief descriptions of key technology solutions Detailed assessment of FAO capabilities: market success, delivery capability assessment, and remarks on each provider’s strengths and limitations Membership(s) Finance and Accounting Sourcing and Vendor Management

Amid the current economic uncertainties, enterprises are increasingly driving cost optimization, productivity improvement, and digital transformation due to rising cost and pricing pressures. CFOs are acting as business partners and architects, driving agility, strategic decision-making, and transformation initiatives across the broader organization. Providers play a vital role in supporting enterprises in their financial transformation journey, with outsourcing engagements shifting from a pre-COVID focus on piecemeal transformation to a post-COVID focus on sustainable outcomes. It is becoming increasingly important for enterprises to reevaluate the value they have achieved in their outsourcing engagements compared to their expectations and to find avenues to accelerate overall value. In this report, we provide enterprises with the value capture matrix framework, which helps assess the current level of value derived from their outsourcing engagement based on various levers such as process scope, transformation quotient, digital quotient, pricing model, and performance management against the maturity of the engagement. We also provide guidelines on how enterprises can envision a future state of enhanced value creation through value optimization and value creation. Scope Geography: Global Industry: All Service: Finance and Accounting Outsourcing (FAO) Contents In this report, we examine: Evolution of CFO priorities and the role of service providers Understanding value in Finance and Accounting Outsourcing (FAO) How to unlock more value from F&A outsourcing engagements Assessment of F&A outsourcing engagement using the value capture matrix Detailed scoring guidelines for assessing F&A outsourcing engagements using the value capture matrix Membership(s) Finance and Accounting Sourcing and Vendor Management

The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years. Surging inflation, recessionary environment, geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, has increased enterprises’ openness to leverage third-party service provider support for their finance functions. The strategic focus of service providers is becoming more elevated as they emphasize upstream F&A operations alongside routine tasks. This change underlines how corporations are realizing the strategic value of F&A. At the same time, there is a growing focus on non-traditional F&A areas including risk management, compliance, sustainability, and data & analytics. Notably, cognitive technologies have moved from pilot stages to widespread usage, denoting a considerable change in the approach to and execution of F&A activities. Advisory services are becoming prominent, with service providers supporting enterprises to successfully navigate through complex financial environments. These trends are driving incremental changes in the commercial construct of FAO deals, indicating an evolving and value-driven industry landscape. In this research we assess 28 FAO service providers based on their vision & capabilities and impact on the FAO market, and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services. Scope Geography: global Services: FAO Contents In this research, we focus on: Everest Group’s FAO services PEAK Matrix® evaluation, a comprehensive assessment of 28 FAO service providers 2023 FAO PEAK Matrix Leaders, Major Contenders, and Aspirants, as well as Star Performers 2023 O2C PEAK Matrix Leaders, Major Contenders, and Aspirants Service provider capability assessment FAO service provider landscape Key strengths and limitations of each FAO service provider Membership(s) Finance and Accounting Sourcing and Vendor Management

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent. In this webinar, our experts discussed the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants gained insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey. What questions did the webinar answer for the participants? What are the key challenges organizations are facing in the current environment? What are the crucial steps taken by organizations to navigate the challenges? What is shaping F&A transformation today? Which F&A transformation approaches should enterprises follow? Which F&A areas are driving investments? What is the expected role of third-party service providers / shared services in supporting businesses?

Everest Group’s Finance and Accounting Outsourcing (FAO) – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 27 FAO service providers and includes insights on the global FAO service provider landscape. It offers detailed profiles of each FAO service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix®. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on the desired set of capabilities. Scope: All industries and geographies Contents: In this research, we feature 27 FAO service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, and recent developments and investments Client portfolio: major clients and recently announced contracts, as well as FAO revenue by geography, industry, and buyer size Delivery locations : details of key delivery locations worldwide Technology solutions : brief descriptions of key technology solutions Detailed assessment of FAO capabilities : market success, delivery capability assessment, and remarks on each provider’s strengths and limitations Membership(s) Finance and Accounting Sourcing and Vendor Management

The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of roughly 10% in 2021 despite surging inflation, recessionary headwinds, and geopolitical instability. The volatility that enterprises faced in the aftermath of the pandemic made them more willing to leverage third-party providers for their finance functions, with an uptick in complex, judgment-intensive Finance and Accounting (F&A) processes. The drive for digital transformation, increasing number of first-time outsourcers, and growing demand for next-generation technology and high-end F&A work from mature outsourcers continued to drive market growth in 2022. This research provides comprehensive coverage of the FAO market and analyzes it across aspects such as regional variations, buyer adoption trends, growth drivers, and the impact of an imminent recession on F&A. The report will be relevant for stakeholders interested in creating future-ready finance functions for the next normal, including buyers / parent organizations, service providers, GBS organizations, and industry influencers such as investors and industry bodies. Scope All industries and geographies This research leverages our interactions with 27 leading FAO service providers and enterprise stakeholders across locations and industries Contents In this research, we study: Evolving CFO priorities in the current recessionary environment Ways to navigate the impending recession FAO market overview FAO buyer trends FAO provider landscape Membership(s) Finance and Accounting Sourcing and Vendor Management