Market Vista™: 2021 Year in Review and Outlook for 2022 provides an overview of the global services industry’s developments in 2021 and our outlook for 2022. We present key GBS trends and drivers, offshore/nearshore locations, an analysis of providers, and outsourcing transactions. The report will help buyers, analyst communities, experts, and business executives assess sourcing market developments from providers’ and buyers’ points of view and help them take timely decisions. Scope All industries and geographies Contents In this report, we discuss: 2021 global sourcing market trends Outsourcing transactions analysis and trends by function, sector, geography, deal mix, and digital components distribution Offshore/nearshore GBS developments, including new center setups, distribution by type of service, sector, existing and new adopters, and function Onshore and nearshore/offshore location activity by type, region, city, function, and digital services Review of 29 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2022 Membership (s) Market Vista™ Sourcing and Vendor Management

The Market Vista report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments. Contents The report studies the following topics: Key market trends in Q4 2021 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 29 leading service providers (including 4 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) Please note that the download includes: The complete Market Vista Q1 2022 report The Market Vista Q1 2022 Market Development Overview Workbook

Global service delivery strategy is standing at the cusp of disruption due to the pandemic’s massive impact, the rise of remote working, and the demand for niche skills driving the talent war. Additionally, forces such as evolving market dynamics, cost and margin pressures, and environmental constraints are mounting pressure on enterprises, compelling them to take up large-scale transformation agendas. Increasingly, many organizations are re-evaluating their locations strategies to drive enterprise-wide transformation.  However, a common pitfall for many enterprises is to make location portfolio decisions without a central design/blueprint. While such decisions may help firms meet short-term demands, they invariably lead to an unwieldy and disjointed portfolio, with redundancies and a lack of clarity on the role of locations. This gap underlines the need for organizations to incorporate contemporary design principles based on latest market developments into their location strategy agendas. This executive brief supports organizations on their transformation journeys by providing an all-encompassing view of the global services market, including latest developments in various locations and key facets of delivery strategy, such as scope, drivers, planning, and stakeholders. Additionally, the brief outlines Everest Group’s predictions for overall and location-specific services delivery, along with key trends upon which organizations can anchor their transformation agendas. Scope All industries and geographies Contents In this executive brief, we study: Key developments in the global services market, including revenue, headcount, center set-up activity The global services outlook for major delivery regions Next-wave locations expected to play more important roles in the future Key risks disrupting the global locations market and calls to action  Locations Insider™ Sourcing and Vendor Management

The Market Vista report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments. Contents The report studies the following topics: Key market trends in Q3 2021 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 29 leading service providers (including 4 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) Please note that the download includes: The complete Market Vista Q4 2021 report The Market Vista Q4 2021 Market Development Overview Workbook Membership(s) Market Vista™ Sourcing and Vendor Management

As the economic and global effects of the COVID-19 pandemic wear off, enterprises are looking for newer destinations to deliver high-end IT-BP processes. One such destination is Latin America, which is undergoing dynamic changes with respect to the services delivered, emerging locations, and macroeconomic trends. As enterprises reassess their sourcing landscapes, an informed view of South America may serve as a key differentiator. This report takes a comprehensive look at Latin America as an emerging delivery destination for nearshoring/offshoring. The study examines key trends, emerging countries, and forward-looking opportunities that the region offers. Scope Geography: Latin America Services: IT-BP Contents In this report, we share: The drivers of IT-BP delivery growth in Latin America Operating risks A risk-reward assessment highlighting relevant trade-offs A global services delivery overview Key market trends Market activity and function maturity The role of locations in global delivery portfolios A risk dashboard Key risks to watch out for The financial attractiveness of Latin America Talent availability The availability of key languages Membership(s) Locations Insider™ Sourcing and Vendor Management

The pandemic-induced slowdown subdued the global services market’s growth in 2020. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for value-added and digital services, and higher offshoring/nearshoring by enterprises due to GBS organizations’ and service providers’ strong business resilience. In APAC, tier-1 Indian cities continue to maintain Leader positions, with certain tier-2 locations emerging as Major Contenders for transactional Business Process Services (BPS) and contact center work. The Philippines continues to be a Leader location for contact center and transactional BPS work, and China is primarily leveraged for functions around the cloud, cybersecurity, analytics, and engineering/R&D services. In EMEA, Poland continues to remain the leading location for IT-BP delivery, followed by Ireland. Within the Americas, Canada has experienced growth, with global players adding/expanding delivery capabilities to gain access to the North American market at a moderate cost arbitrage over leading US markets. Colombia is a Leader location for transactional BPS delivery and a Star Performer for bilingual BPS delivery. Mexico and Argentina continue to maintain Major Contender positions for most functions. The Global Locations State of the Market Report 2021 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy. Scope Industry: global services Geography: global Contents The report includes the following topics: The report is divided into three parts: Key trends shaping the global services landscape Risk watch Locations PEAK Matrix® features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market segments in scope include: Information Technology-Application Development and Maintenance (IT-ADM) Contact center (English language) Transactional Business Process Services (BPS) Complex/Judgment-intensive BPS Bilingual (Spanish and English languages) BPS Multilingual (European languages) BPS Analytics Cloud services Cybersecurity Engineering/R&D services IT services in the US This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks) Membership(s) Locations Insider™ Sourcing and Vendor Management

The global services market experienced subdued growth in 2020 in the wake of the pandemic. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for value-added and digital services, and higher offshoring/nearshoring by enterprises due to GBS organizations’ and service providers’ strong business resilience. Our findings reveal that market activity for new center setups was low across regions in 2021, with APAC and nearshore Europe growing faster than other geographies. For new center setups, engineering/R&D services continued to experience the highest growth, followed by IT services. The Global Locations State of the Market Report 2021 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations. Scope Industry: global services Geography: global Contents This report studies headcount and revenue growth trends at a global services market and geographic/regional level. It provides a breakdown of new center setups by geography, functions performed, and digital services, among other parameters. The report includes the following topics: Key trends shaping the landscape Growth of the global services market Evolving geography-specific trends Shifting sourcing models and services mix The rise of reshoring Membership(s) Locations Insider™ Sourcing and Vendor Management

Market Vista™ report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments. CONTENTS The report studies the following topics: Key market trends in Q2 2021 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Details of major outsourcing deals Details of renewal/restructuring activity and new contracts signed in the quarter Location risks and opportunities Assessments of 29 leading service providers (including 4 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services) PLEASE NOTE: The download includes: Complete Market Vista Q3 2021 report Market Vista Q3 2021 market development overview workbook Membership(s) Market Vista™ Sourcing and Vendor Management

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping them understand key market dynamics and the related opportunities presented by each location. Our report on Lithuania offers data-backed research to understand the market in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight combined with other reports in Everest Group’s Locations Insider™ subscription makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies. Membership(s) Locations Insider™ Sourcing and Vendor Management