Retail enterprises are struggling with rapidly shifting consumer expectations, technology-led disruptions, and persistent economic pressures. As they seek to balance growth with profitability, many are increasing investments in digital technologies and seeking partners with deep industry expertise and engineering-led capabilities. Retailers are prioritizing unified commerce, real-time analytics, and experience-led transformation, where providers are vital in enabling agility and resilience. In this report, we analyze how 33 leading retail service providers respond to evolving enterprise needs through vertically integrated offerings, IP-led solutions, and ecosystem-based delivery models. The report highlights how providers are helping clients modernize core systems, build data-driven supply chains, and adopt gen AI, cloud, and automation at scale.

Supply chain services are the most significant investment area for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are essential in optimizing supply chain operations and improving visibility. Additionally, robust demand forecasting, inventory management, and supplier collaboration capabilities are vital to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this compendium, we present comprehensive and fact-based snapshots of the 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including profile overviews, key solutions, investment areas, and case studies of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Sourcing and Vendor Management

Supply chain services are the top investment priority for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are vital in optimizing supply chain operations and improving visibility. Additionally, robust capabilities in demand forecasting, inventory management, and supplier collaboration are essential to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Procurement and Supply Chain Sourcing and Vendor Management

Amazon recently launched Retail Ad Service, a new addition to its retail media offerings. This solution enables retailers to establish their retail media networks using e-commerce websites or apps. By leveraging Amazon’s advertising expertise, retailers gain access to its extensive portfolio of advertisers, a secure cloud environment, and AWS Clean Rooms, facilitating privacy-enhanced collaboration and generating anonymized, aggregated reports for retailers and advertisers. This report evaluates Amazon’s Retail Ad Service, analyzing how well it addresses key enterprise challenges and objectives. We examine its strengths, limitations, and overall potential to support retailers in maximizing their media networks. Scope Industry: retail media Geography: US Contents In this report, we examine: Key themes that are driving and inhibiting demand and the extent to which Amazon’s Retail Ad Service addresses those issues Detail Amazon’s current positioning in retail media and its solution components Provide our take on what works and what could be better Memberships Retail and CPG Sourcing and Vendor Management

Retail media leverages retailers’ digital platforms, such as websites and mobile apps, to deliver targeted advertising using first-party data. This approach, driven by the growth of e-commerce and data-driven marketing, merges commerce and advertising, creating value for advertisers, retailers, and consumers. Furthermore, AI is revolutionizing retail media by enabling highly personalized, efficient, and data-driven advertising campaigns. It empowers retailers and brands to optimize their campaigns, streamline operations, and enhance consumer shopping experiences, driving higher engagement and better outcomes. This report explores retail media’s evolution, global spending trends, and key trends shaping the ecosystem. It provides insights into the implications for advertisers, technology, and service providers, offering valuable guidance for stakeholders navigating this rapidly evolving space. Scope Industry: retail media Geography: global Services: retail and consumer packaged goods and interactive experience Contents In this report, we examine: The definition and evolution of retail media The global spend on retail media The trends governing the retail media ecosystem Implications for advertisers and technology and service providers Memberships Retail and CPG Marketing and Interactive Experience Sourcing and Vendor Management

Shrinkage, the loss of inventory due to theft, fraud, errors, or damage, is a significant challenge for retailers globally. Beyond its direct impact on profitability, shrinkage disrupts operational efficiency, undermines customer trust, and threatens long-term business sustainability. For retailers, effective shrinkage management is vital to optimizing inventory control, safeguarding investments, and creating a secure and reliable shopping environment. Proactive strategies, powered by advanced technologies, are reshaping how retailers address shrinkage. AI-driven surveillance, inventory tracking systems, and loss prevention software are helping businesses mitigate shrinkage and maintain customer convenience. These technologies reduce losses and enhance product availability and pricing consistency, which are vital for fostering customer loyalty. In this report, we examine key trends and prominent providers in shrinkage management. The report offers actionable insights to help retailers implement effective solutions and thrive in an increasingly dynamic and competitive marketplace. Scope Industry: retail Geography: global Contents In this report, we: Define shrinkage and its impact on retailers and the value chain Identify key contributors, highlighting practical use cases for effective shrinkage management IEvaluate key shrinkage management solution providers Membership(s) Retail and CPG Sourcing and Vendor Management

In today’s rapidly evolving Retail and Consumer Packaged Goods (RCPG) sectors, Data, Analytics, and AI (DAAI) have moved from being competitive advantages to essential survival tools. In this period marked by rapid digital transformation and evolving consumer behaviors, RCPG enterprises face intense pressure to adapt or risk obsolescence. DAAI tools offer insights into consumer preferences, streamline inventory and supply chain management, enable personalized marketing, and optimize pricing strategies. The insights derived from advanced analytics and AI models allow companies to act on real-time data, fostering agility and responsiveness in a volatile market. RCPG enterprises that effectively integrate these capabilities gain significant competitive advantages, improve customer satisfaction, increase operational efficiency, and drive revenue growth. Meanwhile, enterprises lagging in DAAI adoption face challenges in keeping up with faster, data-driven competitors, seeing adverse effects on their market shares and brand loyalty. In this report, we analyze the RCPG DAAI services market, including adoption trends, typical deal characteristics, and the evolving market scenario. Scope Industry: RCPG Geography: all Contents In this report, we: Examine DAAI services’ future outlook in the RCPG industry Evaluate the RCPG DAAI services market and its adoption trends Analyze the RCPG DAAI transformation deals’ trends Assess the dynamic RCPG DAAI buyer objectives Membership(s) Retail and CPG Sourcing and Vendor Management

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth. In this compendium, we assess 27 providers featured on the Retail and CPG Data, Analytics and AI PEAK Matrix® 2024. Each profile offers a comprehensive picture of the provider’s service focus, key intellectual property solutions, domain investments, and case studies. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against their peers. Scope Industry: RCPG Geography: global Services: DAAI The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market Contents This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth. Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies. Scope Industry: RCPG Geography: global Services: DAAI The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market Contents This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry. Membership(s) Retail and CPG Sourcing and Vendor Management

In 2023, IT services and technology providers faced difficulties aligning with retail and Consumer Packaged Goods (CPG) enterprises’ expectations, resulting in a decline in client satisfaction scores when compared with 2022. Client satisfaction is essential in the global technology services market, as it drives value creation for both clients and providers, fosters relationships, and sustains revenue streams. Everest Group conducted 116 unique interviews with key stakeholders from multiple retail and CPG enterprises that 51 technology service providers nominated as reference clients across the proprietary PEAK Matrix® reports assessments, to understand their satisfaction with technology service providers The report summarizes enterprise views on provider capabilities as enterprises look to scale up their investments. The research also discusses enterprise inputs on providers’ strengths and limitations. Scope Industry: retail and CPG Geography: global Contents In this report, examine: Retail and CPG enterprises’ overall satisfaction with their service providers across various service evaluation parameters Enterprises’ satisfaction by buyer geography and size Top service providers based on enterprise satisfaction Membership(s) Retail and CPG Sourcing and Vendor Management