Our global services market Key Issues research is based on annual surveys that capture the market’s pulse on vital aspects of the global sourcing industry. Uncertainty, inflation, and macroeconomic instability are the buzz words defining the global business environment in 2023. Businesses are acting on forecasts of a fast-approaching recession and adopting a cautious outlook to growth in the coming year. However, what makes this recession different from previous ones is the significant talent shortage accompanying it.
In recent years, the IT-BP industry has been facing an acute talent gap, which is expected to continue under the present recessionary sentiments. Most organizations are also minimizing cost/price pressures in the face of growing inflationary headwinds, especially as providers look to increase bill rates. The recessionary pressures are expected to increase as services demand stabilizes following the pent-up demand in 2022.
This report presents the results of a survey that was conducted over October and November 2022 among senior stakeholders of global enterprises from different departments, including Global Business Services (GBS) organizations and providers, to understand their plans for 2023. The research also describes how GBS organizations have been impacted in 2022 and their plans to develop resilience in these uncertain times.
Scope
All industries and geographies
Services: IT and BPS
Contents
In this research, we examine:
Top business challenges and business model changes in 2022
Outlook and priorities for 2023
Key themes defining the IT-BP industry during these uncertain times
