A Beautiful Mind: Ensuring Moderator Well-being
Viewpoint

22 Dec 2022
by Abhijnan Dasgupta, Aseem Nousher, Ravi Varun

In recent years, content moderation has scaled tremendously due to rising content volumes and technical limitations in filtering objectionable content. Regular exposure to disturbing content is causing psychological and emotional distress in content moderators, necessitating the need for well-being support. As the industry advances to new forms of immersive content, enterprises and providers are transitioning from reactive strategies to robust well-being programs to promote moderator well-being and support.

In this viewpoint, we explore the current trends and future concerns of content moderator well-being in the Trust and Safety (T&S) landscape.

Scope

  • Services: T&S
  • All industries and geographies

Contents

In this report, we examine:

  • Well-being in content moderation
  • Challenges to moderator well-being
  • Industry-wide practices for moderator well-being

Membership(s)

Trust and Safety

Sourcing and Vendor Management

 

Page Count: 11