Enterprises are increasingly facing Trust & Safety (T&S) challenges driven by the rising volume and variety of content on digital platforms as well as the dynamic regulatory environment. Efforts from various stakeholders to address these issues have resulted in the development of robust technology interventions and structured processes dedicated to T&S. Providers are also making significant contributions to support the endeavor by managing the human talent requirement for content moderation – another crucial component of the T&S ecosystem.
In this research, we provide a comprehensive picture of the key trends in the T&S market, enterprise focus areas, and a market overview.
Scope
Services: T&S services
All industries and geographies
The analysis is based on Everest Group’s annual RFI process, interactions with leading T&S Business Process Services (BPS) providers, interactions with buyers, and our ongoing coverage of the T&S market
Contents
This report studies trends and discussion themes in the T&S market under five sections:
