With enterprises focusing on digital transformation initiatives, the digital workplace services market rapidly recovered from the pandemic in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to maximize value from the hybrid work model, recent workplace investments, and partnerships with suitable service providers.

The digital workplace market in Europe has certain distinct characteristics as compared with other geographies, including a much higher focus on employee experience and engagement, preference for a local service delivery model, diverse languages across regions, focus on ESG-centric initiatives, a strong need for cultural alignment, and a high variance in region-specific demands.

In this research, we assess 22 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Assessment – Europe and highlight the strengths and limitations of each service provider. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations.

Scope

• All industries
• Geography: Europe
• This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2022, interactions with leading digital workplace service providers, and an analysis of the digital workplace services market in Europe

Contents

This report features the profiles of 22 providers focused on digital workplace services. Each profile include:

• A summary dashboard – assessment of market impact, and vision and capability
• Detailed strengths and limitations
• A general overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across industries, service segments, buyer groups, and geographies
• An overview of the provider’s digital workplace services offerings – portfolio of services and relative focus across service lines
• An assessment of the provider’s digital workplace services domain investments, key solutions, and key partnerships

Membership(s)

Digital Workplace

Sourcing and Vendor Management