With enterprises focusing on digital transformation initiatives, the digital workplace services market recovered rapidly in 2021 and is expected to continue its strong growth trajectory in 2022 and the years ahead. However, the shift to Work From Home (WFH) during the pandemic created Employee Experience (EX) and User Experience (UX) challenges of a different scale. The consequences were severe employee burnout, dwindling organizational citizenship behavior, poor job satisfaction, and increased attrition.
As we settle into the next normal, enterprises are doubling their focus on experience and making EX a key business priority. EX has also assumed greater significance given the ongoing war for talent amid the Great Resignation. The service provider and technology vendor ecosystems are fast evolving to help enterprises meet the demands of today’s employees. The onus is on enterprises to identify experience-related hurdles, select strategic partners, formulate the right EX management roadmaps, and track progress to create an experience-centric digital workplace.
Scope
All industries and geographies
Contents
This report provides an overview of the digital workplace services market and examines the following topics related to EX management in the digital workplace:
Key challenges to EX management
Key components and transformation levers to impact EX
Enterprise actions for best-in-class EX management
