It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent business processes. In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives.

One of the most powerful digital levers enabling enterprises’ transformation journeys is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes that enterprises achieve through any combination of automation technologies, including robotic process automation and cognitive/AI-based automation.

In this report, we share detailed profiles of 28 leading IPA solution providers and examine their offerings and capabilities. The study will allow solution providers to compare their offerings, capabilities, strengths, and limitations with other providers. It will also help existing and potential IPA buyers to assess solution providers based on the capabilities they seek.

Scope

• IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but not traditional BPO services
• IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
• All industries and geographies
• This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals

Contents

This report provides a snapshot of 28 leading IPA solution providers’ offerings and capabilities. Each solution provider profile includes:

• Company overview
• Recent deals and announcements
• IPA revenue and FTE mix
• Solutions portfolio
• Measure of capabilities across PEAK Matrix® dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management