This Virtual Roundtable Discussion Summary is available only to GBS/ Shared Services members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, Everest Group Vice Presidents Sakshi Garg and Nitish Mittal and Practice Director Bharath M, and our participants discussed how COVID-19 has led to changes in the outsourcing and insourcing of IT and business process services in the retail and CPG industry.