This Virtual Roundtable Discussion Summary is available only to GBS/ Shared Services Excellence members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, Everest Group Partner Jimit Arora and Vice Presidents Manu Aggarwal and Rohit Aggarwal, and our participants discussed how they are adjusting sourcing models and managing expectations around service delivery, cost savings, and evolving demand profile post-pandemic.