Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing COVID-19 crisis. They expect not only cost savings, but also next-generation benefits from their relationships, and solution providers have recognized the need to quickly pivot to a digital-powered model to provide these benefits to buyers. To achieve success, it is critical to select the right IPA solution provider.

In this report, we share detailed profiles of 27 leading IPA solution providers and examine their offerings and capabilities. The study will allow solution providers to compare their offerings, capabilities, strengths, and limitations with other providers. It will also help existing and potential buyers of IPA to assess the solution providers on the capabilities they desire.

Scope

Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. The scope of this report includes:

• IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance

This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals.

Geography: Global

Contents

This report provides a snapshot of 27 leading IPA solution providers’ offerings and capabilities. Each solution provider profile includes the following details:

• Company overview
• Recent deals and announcements
• IPA FTE and revenue mix
• Solutions portfolio
• Measure of capabilities across PEAK Matrix® dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management