The COVID-19 pandemic significantly disrupted lives, businesses, and how work is executed. As we slowly emerge from the pandemic, businesses are facing an unprecedented talent management challenge characterized by an unprecedented supply-demand mismatch, the great resignation, and rising salaries/wages. These challenges have put the spotlight on contingent talent or the extended workforce, which is emerging as the next frontier for disruption and innovation.

Today, organizations are applying a more strategic lens to contingent talent acquisition and management, and the focus on talent is the most distinguishing aspect of this change. Consequently, organizations need to provide their contingent talent with a superior consumer- oriented and permanent-employee-type experience and empower them through focused talent acquisition, engagement, and management initiatives.

In this report, we explore the key disruption/innovation levers shaping the contingent workforce of tomorrow, depicted through the 5Es or the Empower, Evolve, Enhance, Elevate, and Embrace framework.

Scope:

• Focus: Contingent Workforce Management (CWM) / Managed Services Provider (MSP)
• Industry: all
• Geography: global

Contents:

In this report, we explore:

• Everest Group’s views on talent management scenarios of the future
• Key disruptions shaping the workforce of tomorrow or the 5Es framework:
• Empower: a superior experience for all stakeholders
• Evolve: new ways of organizing / paying for work
• Enhance: the role of advanced analytics and analytics-enabled AI
• Elevate: the shift to a services-enabled technology model
• Embrace: Diversity, Equity, and Inclusion (DE&I)

Membership(s)

Contingent Workforce Management

Sourcing and Vendor Management