Customer Experience Management (CXM) in EMEA – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers, including scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® Service Provider Assessment. The compendium also sheds light on the EMEA CXM operations service provider landscape.

The study will enable current and potential buyers of CXM in EMEA to assess the providers on their areas of strength and limitations based on desired capabilities.

Scope

Industry: all

Geography: EMEA

Contents

Each service provider profile captures the following CXM in EMEA related details:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: city-level detail of key delivery locations worldwide
• Capabilities and clients: major engagements and revenue split by geography, industry, and buyer size
• Everest Group assessment: service provider’s position on Everest Group’s PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management