PricePoint™: Q2 2020 – Points to Consider in the Pricing of Outsourcing Services

30 Sep 2020
by Abhishek Sharma, Amanpreet Manchanda, Disha Khandelwal

The PricePoint™ Q2 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by market developments.

Scope

Industries: IT and BPO

Geographies: India and US

Contents

This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including:

  • Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix
  • Supply-side drivers, such as resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors, such as operating cost inflation and foreign exchange rates

This report also assesses the cumulative impact of these drivers on pricing in Q2 2020 and provides the outlook for Q3 2020.

Our featured research includes an assessment of:

  • Automation potential across activities
  • Degree of FTE reduction across activities
  • Degree of market adoption
  • Automation use cases across each activity
  • Impact of an organization’s existing operating environment on automation potential for Record-to-Report (R2R) services
  • Membership(s)

    PricePoint™

    Sourcing and Vendor Management

     

    Page Count: 40