Aware (Intelligent) IT Infrastructure Services Automation – Service Provider Compendium 2021

13 Nov 2020
by Ashwin Venkatesan, Udit Singh, Zachariah K Chirayil

COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization lever for IT infrastructure services, and COVID-19 has accelerated enterprise-wide automation adoption for digital transformation. Notably, enterprises that were early adopters of aware (intelligent) automation have experienced little or no pandemic-related disruptions related to their IT infrastructure. Thus, aware automation has proved to be a value enabler and value creator for businesses during the pandemic.

In this research, we present detailed assessments and profiles of 18 IT service providers featured on Everest Group’s Aware (Intelligent) IT Infrastructure Services Automation PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the IT infrastructure automation service provider’s strengths and areas of improvement.

Scope

This research provides an assessment of the following IT service providers / system integrators associated with aware (intelligent) IT infrastructure services automation: Accenture, Cognizant, CSS Corp, DXC Technology, GAVS Technologies, Genpact, Happiest Minds, HCL Technologies, IBM, Infosys, Microland, Mphasis, TCS, Tech Mahindra, UST Global, Virtusa, Wipro, and Zensar.

Contents

Each service provider profile includes the following:

  • A summary dashboard – assessment of market impact, and vision and capability
  • Detailed strengths and areas of improvement
  • A general overview of the provider’s IT infrastructure services automation business – vision, overall focus, and extent of adoption of the provider’s IT infrastructure services automation portfolio across enterprise segments and geographies
  • An overview of the provider’s IT infrastructure services automation offerings – portfolio of solutions and relative focus across service lines
  • An assessment of the provider’s IT infrastructure services automation portfolio investments, recent market activities, and key partnerships
  • Membership(s)

    Cloud and Infrastructure Services

    Sourcing and Vendor Management

 

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