This report is available only to Strategic Outsourcing & Vendor Management and GICs & Shared Services (GIC/SS) members. For information on membership, please contact us

Insourcing is defined as the shift in service delivery from a third-party outsourcing model to the Shared Services / Global In-house (SS/GIC) model. It has gained momentum in the recent past. Multiple organizations are rebalancing their sourcing model mix in favour of insourcing, given a wide range of strategic and operational benefits it offers. The insourcing journey can be full of pitfalls; hence, it is imperative for enterprises to have a clear understanding of the best practices to insource successfully.

This document will help you identify:

• Strategic and operational benefits of insourcing enterprises
• Trigger points that drive an enterprise toward insourcing
• Case studies highlighting how enterprises have successfully insourced
• Best practices for GICs to ensure success of their insourcing journey