Managed Service Provider (MSP): A Peek into the Buyer’s Mind – Making Contingent Workforce Management Future-Ready and Digital Outlook are the Cue to Buyer Satisfaction
This report aims to provide an insight into the key factors driving MSP adoption among buyers, in addition to providing an overview of the buyers’ perception of aggregate service provider performance.
The analysis in this report is presented at four levels:
Key factors driving MSP adoption among buyers
MSP provider performance
Evolving buyer requirements
Myths observed by the industry vs. the actual reality
Some of the key findings are
While traditional drivers continue to be the key reason for MSP adoption, drivers such as gaining access to next-generation tools & technology, data-driven insights for better spend visibility, and making their contingent talent strategy future-ready are more prominent among buyers
The overall service provider performance has resulted in moderate-to-low satisfaction due to challenging buyer requirements
In order to deliver enhanced performance, service providers need to invest in and develop more proactive and innovative solutions to meet cutting-edge needs
Buyers are increasingly looking toward MSPs to provide a complete solution platform for different needs
Buyer requirements are on the rise around Statement of Work (SOW) / service procurement, total talent management, and digital tools (primarily analytics and automation)
Service providers are innovative and proactive
Cost reduction is the most important driver for MSP adoption
Service providers have high level of technological capability and advancement
