Modern-day organizations around the world are weathering the storm characterized by talent shortages, high attrition rates, and changing expectations of the millennial generation. The forces of change, such as rapid evolution of technology, globalization, and changing workforce demographics and work models, are also affecting the existing enterprise systems and employer-employee relationships globally.

Additionally, today's workforce is more diverse, globally connected, and tech-, digital-, and social media-savvy. In essence, due to a mix of external constraints and lack of internal expertise, enterprises are facing an uphill task to actively engage employees as well as to retain them to meet the business objectives. Naturally, organizations are looking for solutions to this problem of employee experience and the emergence of a category of solutions collectively called “Employee Experience Suites” is providing some success.

“Employee Experience Suites – The Catalysts Driving Superior Employee Experience” is the second of a three-part series of reports outlining Everest Group’s take on employee experience and the path enterprises need to take in order to achieve it. Each part touches upon specific topics of employee experience and presents a holistic view of the different type of solutions and vendors in the market.

Scope of the paper

This paper addresses the following topics:

• Explains our take on employee experience – the key elements and enablers of employee experience and the benefits of superior employee experience
• Introduces employee experience suites and highlights the potential areas where enterprises can leverage these suites
• Talks about the HR technology framework of an enterprise – comprising core HR technologies, experience suites, consolidated portal, and the ancillary technologies for service delivery
• Types of employee experience suites and the associated vendor landscape