The Life Sciences (LS) industry is now beginning to look at digital transformation seriously. With the advent of omni-channel information through IoT devices, mobility, and social media, consumers are gaining access to innovative ways of managing their own health. On the enterprise side, digital methods have the potential to make internal workflows more efficient. They could also be a means to reduce drug development timelines, gain supply chain transparency & efficiency, and even combat counterfeits. Early adopters of digital transformation will reap the benefits while those that procrastinate will, over the course of time, become irrelevant.

The need for LS firms to go digital has not gone unnoticed by service providers. To take optimal advantage of the market situation, vendors need to step up and act as strategic partners to LS enterprises in their digital transformation journeys.

This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in LS digital services. Everest Group’s HLS ITS research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to digital services in the life sciences vertical

In this report, we analyze the digital services capabilities of 23 IT service providers specific to the life sciences sector in North America. These service providers are mapped on the Everest Group PEAK Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market impact. We focus on:

• IT digital services market trends for life sciences in North America
• The landscape of service providers for life sciences digital services
• Assessment of the service providers on several capability- and market success-related dimensions

Service providers covered: Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, EPAM, Fujitsu, HCL Technologies, Hexaware, HighPoint Solutions, IBM, Indegene, Infosys, LTI, NNIT, NTT DATA, Syntel, TCS, Tech Mahindra, Unisys, Virtusa, and Wipro

Scope of this report:

• Industry: life sciences (pharmaceuticals, medical devices, biotechnology, and other life sciences)
• Services: digital services
• Geography: North America
• Sourcing model: third-party ITS transactions; excludes shared services or Global In-house Centers (GICs)

Contents

This report is structured across three key sections, each containing insights into the healthcare payer IT services provider landscape:

• Summary of key messages
• Life sciences digital services in North America market trends
• PEAK Matrix for life sciences digital services in North America
• Mapping of life sciences digital services providers on the Everest Group PEAK Matrix
• Analysis of individual service provider capabilities in the life sciences digital service space for North America along the following dimensions:
• Vision and capability
• Vision and strategy
• Scope of services offered
• Innovation and investments
• Delivery footprint
• Market impact
• Market adoption
• Portfolio mix
• Value delivered

• General overview of the service provider’s life sciences digital services business in North America – scale, overall focus, scope, geographic spread, and extent of adoption of the provider’s life sciences digital services business in North America across enterprise lines of business, value chain elements, and buyer sizes
• Overview of the service provider’s life sciences digital services – overall portfolio of services for the North American region
• Assessment of the service provider’s life sciences digital services domain investments and innovation, key solutions and partnerships/alliances
• Vison and strategy of the service provider when it comes to life sciences digital services in North America

Membership(s)

Healthcare & Lifesciences ITS