A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and short-listing of service providers.
Renewals and recompetes provide opportunity for non-incumbent players to expand their wallet shares amidst disruptive factors such as saturation, slowing growth rate, and newer and more agile competitors. It also allows buyers a chance to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment.
In particular, buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard, and are not averse to looking at alternative service providers to counter declining productivity levels.
This research analyzes renewals coming up in the next two years, with a focus on infrastructure services (IS) contracts
Scope of the analysis
The report covers the following:
Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future
Key vertical, geographical, and scope-based analysis with a focus on IS and bundled contracts
Analysis of IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies
