The global multi-country Recruitment Process Outsourcing (MCRPO) market covers the entire gamut of multi-country deals, from small regional deals with a few countries in scope, to large and complex global deals covering more than one region. MCRPO market continues to grow significantly, as buyers across the globe are increasingly looking for a single service provider capable of handling all their requirements at a regional/global level. The year 2017 saw a few mega-sized deals being signed combined, with significant activity in the mid- and small-market space. As the market becomes more competitive, service providers are investing heavily in strengthening their capabilities in different geographies, industries, and recruitment technologies.

In this research, we analyze the MCRPO service provider landscape across various dimensions:

• MCRPO service provider landscape overview
• MCRPO PEAK Matrix for 2018
• Service provider delivery capability assessment

The scope of analysis includes:

• Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
• Over 2,300 multi-process RPO deals signed as of 2017, with a minimum of four or more recruitment processes, and a minimum contract term of one year
• Coverage across 17 RPO service providers, namely ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, Cielo, Futurestep, Hays, Hudson RPO, IBM TAO, KellyOCG, ManpowerGroup Solutions, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Resource Solutions, Sevenstep, and WilsonHCG

Content

The report analyses the performance of various service providers in MCRPO and includes:

• MCRPO PEAK Matrix for 2018
• Everest Group classified 17 MCRPO service providers on Everest Group’s proprietary PEAK Matrix framework into
• Leaders: Alexander Mann Solutions, Allegis Global Solutions, IBM Talent Acquisition Optimization (IBM TAO), ManpowerGroup Solutions, and Randstad Sourceright
• Major Contenders: ADP RPO, Cielo, Hays, KellyOCG, Korn Ferry RPO, PeopleScout, Pontoon, Sevenstep, and WilsonHCG
• Aspirants: Hudson RPO, Pierpoint, and Resource Solutions
• Everest Group analysis of service providers
• The overall MCRPO capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

Membership(s)

Recruitment Process Outsourcing