There has been a shift in the way enterprises approach their HR processes. There is an increased focus on utilizing new-age concepts of cloud, mobility, and analytics to make HR processes more business driven. Emphasis on employee experience has increased multi-fold. This has resulted in the rising prominence of unified end-to-end, employee experience-driven SaaS platforms such as Workday, SuccessFactors, and Oracle HCM. Workday, which is one of the most popular platforms, has enjoyed considerable success over the last few years. In this report, we assess the capabilities of different service providers that provide HR Business Process Services on Workday and evaluate their positioning on the Everest Group PEAK Matrix. Strong consult-to-operate capabilities, in addition to add-on analytics and automation capabilities, act as the key differentiators among providers in this market. Additionally, the report also includes remarks on service providers, highlighting their key strengths and development areas.

In this research, we analyze the global Workday-based HR BPS market across the following dimensions:

• Relative positioning of 10 service providers on the Everest Group PEAK Matrix for Workday-based HR BPS
• Key strengths and development areas for service providers

Content

This report examines the dynamics of the Workday-based HR BPS service provider landscape. It provides a deep-dive analysis of how the service providers shape up in terms of their market success and delivery capability. Based on the comprehensive Everest Group PEAK Matrix, 10 service providers are segmented into Leaders, Major Contenders, and Aspirants.

• Everest Group has classified 10 Workday-based HR BPS service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into:
• Leaders: Accenture, Alight Solutions, IBM, and OneSource Virtual
• Major Contenders: Conduent, DXC Technology, NGA Human Resources, and TCS
• Aspirants: Hexaware and WNS
• Additionally, this report also contains Everest Group’s remarks on each of the 10 service providers’ strengths and areas of improvement

Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.

Membership(s)

Human Resources Outsourcing (HRO)