The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Avaloq, Capgemini, Cognizant, Concentrix, CSC, EXL, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, Syntel, TCS, Tech Mahindra, Wipro, WNS, and Xerox. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global banking BPO service provider landscape.

Content

Each service provider profile captures the following banking BPO-specific details:

• Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments
• Delivery locations: Covers city-level details of key delivery locations across the world
• Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and the number of contracts by buyer size
• Technology solutions: Captures brief profiles of key technology solutions
• Risk management & regulatory reporting: Profiles providers’ risk management & regulatory reporting capabilities
• Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, undertakes market share & delivery capability assessment, and includes overall remarks on the capabilities of the service providers

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major banking BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire.

Membership(s)

Banking, Financial Services & Insurance (BFSI) - Business Process Outsourcing (BPO)