As the realities of the global business environment change, the Business Process Services (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS to positively impact their business objectives. Technology has emerged as the catalyst as well as the enabler of this transformation.
A wide spectrum of technologies is at play in the BPS market now, and buyers are faced with the decision to evaluate and adopt the right ones. What they should know is that not all technologies have the same impact on the best-in-class BPS outcomes they want to achieve.
A number of next-generation technologies have now burst into the market, which have the potential to profoundly impact the foundations of BPS. Other technologies are evolving to stay relevant among the changing realities of the market. The characteristics of these technologies and their impact have to be top considerations, as buyers evaluate their current relationship, or new would-be buyers venture into the world of BPS.
In this context, this report provides a detailed view of each service provider’s offerings and capabilities from the lens of technology solutions for BPS. It looks at each service provider’s technology capability along the following dimensions:
Company overview
Delivery footprint
Traditional augmentation, next-generation augmentation, and platform-based solutions capabilities
Business function / industry alignment
Tenancy and hosting characteristics
Solution development mode and technologies developed through recent partnerships
Internet of Things (IoT) is being rapidly adopted by enterprises across industries to achieve higher efficiency, enable data-driven decision making and explore new revenue opportunities. It is being heralded as the next industrial revolution, leading…
