PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q1 2016 includes the following:
Assessment of pricing drivers in ITO and BPO including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q1 2016
Pricing outlook for Q2 2016
Featured research
AMS, estimation models, and next-generation automation benefits
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors affecting the United States and India including operating cost inflation and foreign exchange rates
This report also contains the aggregated impact of these drivers on pricing in Q1 2016 and the outlook for Q2 2016.
The featured research assesses the following aspects of application management services and includes the following sections:
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
