PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q4 2015 includes the following:
Assessment of pricing drivers in ITO and BPO including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q4 2015
Pricing outlook for Q1 2016
Featured research
Market-based service-level methodology analysis
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q4 2015 and the outlook for Q1 2016.
The featured research assesses the following key aspects of an SLA in case of non-conformity to the set service levels and includes the following sections:
Initial benchmarking/grace period
Dual performance targets and their implications
Service credit regime (fee-at-risk and severity weights)
Multipliers for multiple misses
Earn-back clauses and their typical mechanism
Termination for cause and law of small numbers’ exemption
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
