The market for Service Delivery Automation (SDA) is a fast moving one, both in terms of adoption as well as advances in technology. Many organizations have already tried and adopted SDA technologies, such as Robotic Process Automation (RPA) and cognitive automations, based on machine learning software. These organizations are looking beyond Proofs of Concept (PoC) and trials to wider adoption of SDA across their organizations. An SDA Center of Excellence (CoE) enables organizations to develop their SDA capabilities and competencies in a controlled and centralized manner. It helps organization to stay abreast of developments in the fast-moving world of SDA.
This report provides a guide to setting up and expanding an SDA CoE. It focuses on:
This report is intended for: